Guest Services Pro - 2pm to 10pm Front Desk

HAMPTON INN & SUITES - KANSAS CITY DOWNTOWN-CROSSROADS; Kansas City (MO); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Competitive wages

Training & growth

Employee rates

Medical/Dental/Vision

Paid vacation

401k plan

Job summary

Hampton Inn and Suites Downtown Kansas City Crossroads is seeking a detailed, outgoing Guest Services Representative for the 2pm–10pm shift. You will check guests in and out, respond to requests with empathy, and help ensure a welcoming front desk experience.

This part-time role offers competitive wages, friendly team, and growth opportunities, plus employee rates at partner properties and benefits coverage.

Qualifications

• Preferred 1 year of customer service experience.
• Exceptional verbal and written communication skills.
• Ability to cultivate a productive team that embodies PEACH.
• Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.

Responsibilities

• Provide outstanding service while checking guests in and out.
• Be a guest advocate by responding to requests and concerns with urgency and empathy.
• Process payments for guests and update accounts.
• Enter and update reservation information in the system.
• Collaborate with other departments to communicate information about room availability and status.
• Maintain the front desk, ensuring the area is clean, welcoming, and organized.
• Close and balance room accounts.
• Run, print, and distribute various reports.
• Make adjustments to accounts as needed.

Skills

Customer service

Verbal communication

Written communication

Team collaboration

Job description

Hampton Inn and Suites Downtown Kansas City Crossroads is seeking a detailed, outgoing Guest Services Representative for the 2pm–10pm shift. You will check guests in and out, respond to requests with empathy, and help ensure a welcoming front desk experience.

This part-time role offers competitive wages, friendly team, and growth opportunities, plus employee rates at partner properties and benefits coverage.