Guest Services & Phone Concierge

Aimbridge Hospitality; Lake Buena Vista (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Daily Pay

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Holiday Inn Orlando Disney Spring Area, operated by Aimbridge Hospitality, is seeking a Telephone Operator to be the friendly first impression and connect guests with the right destinations. This role also covers front desk duties as needed and supports daily operations with a proactive, guest-centric approach.

The position emphasizes evenings and open availability, with a strong emphasis on clear communication, privacy, and efficient service in a fast-paced hotel environment.

Qualifications

• High school diploma or equivalent required; experience in a hotel or related field preferred.
• Ability to convey information and ideas clearly.
• Strong multitasking skills and initiative.
• Effective problem-solving abilities and deadline management.
• Ability to assimilate and adjust complex information to meet specific needs.
• Proficient in basic arithmetic and financial data.

Responsibilities

• Respond to incoming calls promptly and direct callers to the appropriate destination; maintain efficient communication within, to, and from the hotel.
• Approach all guest and employee encounters with friendliness and professionalism; maintain a warm and courteous demeanor at all times.
• Provide accurate information about the hotel and surrounding area; be familiar with emergency and VIP procedures.
• Maintain guest privacy at all times; handle messages and faxes according to standards.
• Serve as radio dispatcher; record and relay guest requests; maintain daily activity logs and efficient filing systems.
• Assist with front desk procedures, including bucket checks and other duties as assigned by the Front Desk manager.

Skills

Communication Specialist

Service Champion

Information Resource

Privacy Protector

Operations Support

Front Desk Assistant

Education

High school diploma or equivalent

Job description

Holiday Inn Orlando Disney Spring Area, operated by Aimbridge Hospitality, is seeking a Telephone Operator to be the friendly first impression and connect guests with the right destinations. This role also covers front desk duties as needed and supports daily operations with a proactive, guest-centric approach.

The position emphasizes evenings and open availability, with a strong emphasis on clear communication, privacy, and efficient service in a fast-paced hotel environment.