Guest Services (On Call)

People Serving People; Minneapolis (MN); On-site; USD 28,000 - 40,000; Part time

Benefits offered by this job

401(k) with employer contribution

Reduced cost parking or metro pass

Financial wellness benefit

The chance to make a real difference

Job summary

People Serving People in Minneapolis is seeking a Guest Services Associate to ensure exceptional front desk service in a 24/7/365 shelter environment. You will greet guests, process intake and maintain smooth operations with teamwork and strong computer skills.

Applicants should have at least 1 year of front desk experience; 2 years of college preferred; proficiency with Microsoft Office; and the ability to work with diverse populations and families experiencing homelessness.

Qualifications

• 1 year of front desk associate experience.
• 2 years of college experience preferred.
• Strong computer skills and Microsoft Office experience.
• Strong experience working as a part of a team.
• Experience working with people from diverse backgrounds.
• Experience working with families or individuals experiencing homelessness preferred.

Responsibilities

• Greet guests and provide hospitality to create a warm environment.
• Process guest intake, voucher renewals, and audit report paperwork.
• Respond to guests' information needs and necessities.
• Answer phones and relay messages for guests.
• Follow front desk policies to ensure excellent guest service.
• Stock and clean as needed for the shift.

Skills

Customer service

Team player

Communication

Education

Two years of college experience

Tools

Microsoft Office

Job description

About us:

People Serving People is the largest and most comprehensive emergency shelter for families experiencing homelessness in Minnesota and a dedicated leader in homeless prevention. If you want to help transform communities and see families thrive, then People Serving People is the place for you.

What do we need?

We are looking for a customer-service-focused individual for our Guest Services (On-Call) role. The primary function of this position is to guarantee unsurpassed customer service to People Serving People's guests by performing and providing quality control for all Front Desk activities, and ensuring the effectiveness of a 24/7/365 operation at the heart of People Serving People's emergency shelter. We are looking for a sharp, resourceful, and adaptable thinker who embraces feedback and brings a collaborative mindset to the team.

Responsibilities for Guest Services Associate:

• Contribute to warm and friendly environment by greeting and providing great hospitality to guests
• Process guest intake, voucher renewals, and audit report paperwork
• Respond to guests' request for information and necessities
• Answers telephone and relays messages for guests
• Understand and follow all front desk policies and procedures in order to provide excellent guest service
• Performs stocking and cleaning responsibilities as needed for shift

Pay and Benefits for Guest Services Associate:

• $25.00 hourly
• On-Call
• 401(k) with employer contribution at 6 months.
• Reduced cost parking or metro pass.
• Financial wellness benefit.
• The chance to make a real difference in the community.

Requirements:

• 1 year of front desk associate experience
• 2 years of college experience preferred
• Strong computer skills and Microsoft Office experience
• Strong experience working as a part of a team
• Experience working with people from diverse cultural and socio-economic backgrounds
• Experience working with families or individuals experiencing homelessness preferred
• Knowledge of Hennepin County shelter system preferred