Shelter Support Specialist - Evenings

People-Serving-People; Minneapolis (MN); On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

401(k) with employer contribution

Reduced cost parking or metro pass

Financial wellness benefit

The chance to make a real difference

Job summary

People Serving People seeks a Guest Services Associate for an evening shift to ensure outstanding guest care at our 24/7/365 shelter hub in Minneapolis. You will greet guests, handle intake and voucher renewals, respond to information requests, and relay messages while upholding front desk policies.

Qualifications include an Associate degree or 1 year of relevant experience, CPR/First Aid/AED or ability to obtain within 6 months, and strong teamwork with proficiency in Microsoft Office.

Qualifications

• Associates Degree in Human Services or 1 year of direct experience.
• CPR/First Aid/AED Certification or ability to obtain within 6 months of hire
• Strong computer skills and Microsoft Office experience
• Strong experience working as a part of a team
• Experience working with people from diverse cultural and socio-economic backgrounds
• Knowledge of Hennepin County shelter system preferred

Responsibilities

• Contribute to warm and friendly environment by greeting and providing great hospitality to guests
• Process guest intake, voucher renewals, and audit report paperwork
• Respond to guests’ request for information and necessities
• Answers telephone and relays messages for guests
• Understand and follow all front desk policies and procedures in order to provide excellent guest service
• Performs stocking and cleaning responsibilities as needed for shift

Skills

Customer service

Teamwork

MS Office

Communication

Cultural sensitivity

Education

Associate degree in Human Services

Tools

Microsoft Office

Job description

About us:

People Serving People is the largest and most comprehensive emergency shelter for families experiencing homelessness in Minnesota and a dedicated leader in homeless prevention. If you want to help transform communities and see families thrive, then People Serving People is the place for you.

What do we need?

We are looking for a customer-service-focused individual for our evening Guest Services Associate role. The primary function of this position is to guarantee unsurpassed customer service to People Serving People’s guests by performing and providing quality control for all Front Desk activities, and ensuring the effectiveness of a 24/7/365 operation at the heart of People Serving People’s emergency shelter. We are looking for a sharp, resourceful, and adaptable thinker who embraces feedback and brings a collaborative mindset to the team.

Responsibilities for Guest Services Associate:

• Contribute to warm and friendly environment by greeting and providing great hospitality to guests
• Process guest intake, voucher renewals, and audit report paperwork
• Respond to guests’ request for information and necessities
• Answers telephone and relays messages for guests
• Understand and follow all front desk policies and procedures in order to provide excellent guest service
• Performs stocking and cleaning responsibilities as needed for shift

Pay and Benefits for Guest Services Associate:

• $25.00 hourly
• 3:00pm - 11:30pm
• 401(k) with employer contribution at 6 months.
• Reduced cost parking or metro pass.
• Financial wellness benefit.
• The chance to make a real difference in the community.

Requirements

• Associates Degree in Human Services or related field; or 1 year of direct experience
• CPR/First Aid/AED Certification or ability to obtain within 6months of hire
• Strong computer skills and Microsoft Office experience
• Strong experience working as a part of a team
• Experience working with people from diverse cultural and socio-economic backgrounds
• Experience working with families or individuals experiencing homelessness preferred
• Knowledge of Hennepin County shelter system preferred