Bilingual Shelter Support Specialist - Spanish

People-Serving-People; Minneapolis (MN); On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

401(k) employer match

Parking subsidy

Metro pass

Financial wellness

Job summary

People Serving People in Minneapolis is seeking a bilingual Spanish-speaking Guest Services Associate to ensure exceptional front desk service at our 24/7 emergency shelter. You will greet guests, process intake, and handle information requests while upholding policies.

Requires Associates Degree or 1 year direct experience; CPR/First Aid/AED certification or ability to obtain within 6 months; strong computer skills; and a collaborative, diverse-background mindset.

Qualifications

• Associates Degree in Human Services or related field, or 1 year of direct experience.
• CPR/First Aid/AED certification or ability to obtain within 6 months of hire.
• Strong computer skills and Microsoft Office experience.
• Experience working with people from diverse cultural and socio-economic backgrounds.
• Experience working with families or individuals experiencing homelessness preferred.
• Knowledge of Hennepin County shelter system preferred.

Responsibilities

• Greet guests and provide warm hospitality.
• Process guest intake, voucher renewals, and audit report paperwork.
• Respond to guests’ information requests and necessities.
• Answer phones and relay messages for guests.
• Follow front desk policies to deliver excellent guest service.
• Stock and clean as needed during shift.

Skills

Computer skills

MS Office

Teamwork

Diversity experience

Homelessness experience

Education

Associates Degree in Human Services or related field

1 year direct experience

Job description

About us:

People Serving People is the largest and most comprehensive emergency shelter for families experiencing homelessness in Minnesota and a dedicated leader in homeless prevention. If you want to help transform communities and see families thrive, then People Serving People is the place for you.

What do we need?

We are looking for a bilingual, Spanish speaking, customer-service-focused individual for our Guest Services Associate role. The primary function of this position is to guarantee unsurpassed customer service to People Serving People’s guests by performing and providing quality control for all Front Desk activities, and ensuring the effectiveness of a 24/7/365 operation at the heart of People Serving People’s emergency shelter. We are looking for a sharp, resourceful, and adaptable thinker who embraces feedback and brings a collaborative mindset to the team.

Responsibilities for Guest Services Associate:

• Contribute to warm and friendly environment by greeting and providing great hospitality to guests


• Process guest intake, voucher renewals, and audit report paperwork


• Respond to guests’ request for information and necessities


• Answers telephone and relays messages for guests


• Understand and follow all front desk policies and procedures in order to provide excellent guest service


• Performs stocking and cleaning responsibilities as needed for shift

Pay and Benefits for Guest Services Associate:

• $25.00 hourly


• 9:00am - 5:00pm


• 401(k) with employer contribution at 6 months.


• Reduced cost parking or metro pass.


• Financial wellness benefit.


• The chance to make a real difference in the community.

Requirements

• Associates Degree in Human Services or related field; or 1 year of direct experience


• CPR/First Aid/AED Certification or ability to obtain within 6months of hire


• Strong computer skills and Microsoft Office experience


• Strong experience working as a part of a team


• Experience working with people from diverse cultural and socio-economic backgrounds


• Experience working with families or individuals experiencing homelessness preferred


• Knowledge of Hennepin County shelter system preferred