Shelter Support Specialist - Weekends

People-Serving-People; Minneapolis (MN); On-site; USD 34,440 - 41,328; Full time

Job summary

People Serving People in Minneapolis is seeking a weekend Guest Services Associate to ensure unsurpassed customer service at the front desk of our emergency shelter. You will greet guests, handle intake, voucher renewals, and information requests while supporting a 24/7/365 operation.

Two weekend shifts available: 9:00am–4:00pm and 3:00pm–11:30pm, Saturday and Sunday. This role emphasizes teamwork, strong computer skills, CPR/First Aid/AED certification, and respect for guests from diverse

Qualifications

• Associates Degree in Human Services or related field; or 1 year of direct experience.
• CPR/First Aid/AED Certification or ability to obtain within 6 months of hire.
• Strong computer skills and Microsoft Office experience.
• Strong experience working as a part of a team.
• Experience working with people from diverse cultural and socio-economic backgrounds.
• Experience working with families or individuals experiencing homelessness preferred.
• Knowledge of Hennepin County shelter system preferred.

Responsibilities

• Contribute to warm and friendly environment by greeting and providing great hospitality to guests
• Process guest intake, voucher renewals, and audit report paperwork
• Respond to guests’ request for information and necessities
• Answers telephone and relays messages for guests
• Understand and follow all front desk policies and procedures in order to provide excellent guest service
• Performs stocking and cleaning responsibilities as needed for shift

Skills

Customer service

Teamwork

Computer skills

CPR/First Aid/AED Certification

Education

Associates Degree in Human Services or related field

Tools

Microsoft Office

Job description

About us:

People Serving People is the largest and most comprehensive emergency shelter for families experiencing homelessness in Minnesota and a dedicated leader in homeless prevention. If you want to help transform communities and see families thrive, then People Serving People is the place for you.

What do we need?

We are looking for a customer-service-focused individual for our weekend Guest Services Associate role. The primary function of this position is to guarantee unsurpassed customer service to People Serving People’s guests by performing and providing quality control for all Front Desk activities, and ensuring the effectiveness of a 24/7/365 operation at the heart of People Serving People’s emergency shelter. We are looking for a sharp, resourceful, and adaptable thinker who embraces feedback and brings a collaborative mindset to the team.

Responsibilities for Guest Services Associate:

• Contribute to warm and friendly environment by greeting and providing great hospitality to guests
• Process guest intake, voucher renewals, and audit report paperwork
• Respond to guests’ request for information and necessities
• Answers telephone and relays messages for guests
• Understand and follow all front desk policies and procedures in order to provide excellent guest service
• Performs stocking and cleaning responsibilities as needed for shift

Pay and Benefits for Guest Services Associate:

• $25.00 hourly
• 401(k) with employer contribution at 6 months.
• Reduced cost parking or metro pass.
• Financial wellness benefit.
• The chance to make a real difference in the community.

There are two shifts available for this position:

• 9:00am - 4:00pm, Saturday and Sunday
• 3:00pm - 11:30pm, Saturday and Sunday

Requirements

• Associates Degree in Human Services or related field; or 1 year of direct experience
• CPR/First Aid/AED Certification or ability to obtain within 6months of hire
• Strong computer skills and Microsoft Office experience
• Strong experience working as a part of a team
• Experience working with people from diverse cultural and socio-economic backgrounds
• Experience working with families or individuals experiencing homelessness preferred
• Knowledge of Hennepin County shelter system preferred