Guest Services/Memberships

City of Shoreview, MN; Shoreview (MN); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free community center membership

Job summary

City of Shoreview, MN is seeking friendly Guest Service staff for our busy Community Center. This role focuses on selling memberships, supporting the Service Desk, and conducting facility tours in a fast-paced environment serving over 500,000 visitors annually.

Training is provided to new employees. Shifts include weekday evenings and weekends, with up to 16 hours per week. A free Community Center membership is offered as a perk.

Qualifications

• Must be 18 years of age or older, and have a high school diploma or equivalent.
• Excellent customer service and communication abilities.
• Ability to work in a fast-paced environment with a diverse guest base.

Responsibilities

• Educate potential members regarding membership features; provide tours and schedule appointments.
• Maintain accurate records and confirm membership information.
• Assist at the Service Desk, troubleshoot guest issues, and provide high level of service.
• Conduct building walk-throughs to ensure guest safety and policy adherence.
• Operate a computer and cash register; reconcile cash using standard procedures.
• Assist with banquet/meeting room setups and other duties as assigned.

Job description

*** Available shifts include weekday evenings from 5pm-9:15pm and weekends 12:15pm-8:15pm ***

Guest Service employees are primarily responsible for selling memberships at our Community Center. This is a fast-paced environment with over 500,000 visitors each year. Guest Service staff also support the Service Desk (during high use times), Manager on Duty, and conduct facility tours as needed. The Community Center has two banquet rooms, meeting rooms, a fireside lounge reception area, a gymnasium, fitness studios, a running/walking track, fitness center, indoor water park, child care center, locker rooms and more. Our Parks & Recreation Department offers a wide variety of classes and programs throughout the facility as well.

A training and orientation is provided to new employees.

• Educate potential members regarding membership features and benefits; provide tours and make appropriate membership recommendations; place calls to potential members and schedule appointments
• Maintain accurate records and confirm appropriate information for membership
• Operate in a support capacity at our Service Desk providing information and troubleshooting guest issues and concerns; maintain a high level of customer service to members and guests
• Conduct building walk-throughs to ensure guest safety and policy requirements
• Operate a computer and cash register; reconcile cash through cash procedures
• Other duties as assigned by the Community Center management team
• Help with banquet and meeting room setups

• Ability to successfully work with a variety of people to answer questions and resolve problems; act with a sense of urgency
• Good organizational and time management skills; ability to multi-task and track a large quantity of information from multiple sources
• Ability to work in a self-directed manner, anticipating member and organizational needs and preparing accordingly
• Ability operate a computer, including adequate typing skills (40+ wpm)
• Ability to operate a cash register, make correct change, and reconcile cash
• Must be 18 years of age or older, and have your high school diploma or equivalent

Hours: Approximately 10-16 hours per week

Available shifts include weekday evenings from 5pm-9:15pm and weekends 12:15pm-8:15pm

*** FREE Community Center Membership! ***

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Duties of the job are primarily performed in an indoor community center and customer service environment. Employee is frequently required to walk or stand for extended periods of time while assisting members and guests throughout the building. Duties may involve walking throughout the facility to provide tours, assist patrons, and set up banquet and meeting rooms. The employee will occasionally lift, carry, push or move tables, chairs, and other equipment weighing up to 35 pounds. Work may involve multitasking in a fast-paced environment while maintaining a high level of customer service.

The City of Shoreview is an Equal Opportunity Employer. We are committed to building a culturally diverse workforce and encourage all qualified candidates to apply.

In compliance with the Americans with Disabilities Act, reasonable accommodations are offered to qualified individuals with disabilities. Prospective and current employees are encouraged to discuss potential accommodations with the employer.