Guest Relations Associate - Weekend Shift

Township of Upper St Clair; Upper St. Clair (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

The Township of Upper St Clair's Community & Recreation Center is seeking a Guest Relations Associate to perform a variety of routine and complex administrative duties and maintain a safe, welcoming environment for members and guests. The role reports to the Guest Relations Coordinator and supports program registration, memberships, and information services.

Weekend shifts are available; the position emphasizes friendly service, accurate money handling, and effective communication to help

Qualifications

• Knowledge of computer and database systems; experience with Microsoft Office and Activenet a plus.
• Ability to learn POS software and money handling procedures.
• Ability to communicate effectively, orally and in writing in the English language.
• Ability to establish and maintain effective working relationships with patrons, colleagues, the Township, and the public.

Responsibilities

• Answer telephone and in-person informational questions and assist patrons with activity selections.
• Process payments, operate a POS and member engagement software, handle online registrations.
• Enforce center rules to maintain a safe environment for all.
• Assist new members and visitors, highlighting recreation offerings and park amenities.
• Strive to deliver the best membership experience and program retention.

Skills

Microsoft Office

Activenet

Customer service

English communication

Job description

POSITION SUMMARY

Performs a variety of routine and complex administrative duties in the operation of The Community & Recreation Center and is responsible for maintaining a safe and welcoming environment for members, guests and colleagues. The Guest Relations Associate works under the supervision of the Guest Relations Coordinator.

The Community & Recreation Center delivers a comprehensive range of recreation services including: fitness programs, aquatics programs (indoor and outdoor), enrichment activities, youth programs, older adult programs and more.

Available Shifts

• Weekends

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answers telephone and in-person informational and reference questions and provides patron assistance with the selection of activities and programs that will positively enhance their lives

• Receiving monies, operating a computer with point of sale and member engagement software, merchandise sales and assisting with online registration inquiries

• Enforce rules and regulations of The Community & Recreation Center in order to maintain a safe environment for all
• Offer assistance to new members and visitors of the center, highlighting not only recreation offerings but additional park amenities

• Consistently pursue and implement best practices that ensure the best membership experience and program retention

QUALIFICATIONS

Necessary Knowledge, Skills, and Abilities

• Considerable knowledge of the principles and practices of computer and database systems and programs, experience with Microsoft Office and Activenet a plus.

• Ability to learn the point of sale software and proper money handling procedures

• Skill in operation of listed tools and equipment.

• Ability to analyze and utilize a variety of records.

• Ability to communicate effectively, orally and in writing in the English language.

• Ability to establish and maintain effective working relationships with patrons, colleagues, the Township, and the general public.

Education and Experience

• Experience showing strong organizational and communication skills. Proficient in Microsoft Office and computer skills.

EQUIPMENT USED

• Membership automation system; personal computer including word processing and database management software; copy and fax machines; 2-way radio, overhead speaker system, calculator; phone.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to walk, sit, and talk or hear. The employee is occasionally required to use hands to finger, handle, feel, or operate objects, tools, or controls; and reach with hands and arms.

• The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SELECTION GUIDELINES

• Formal application, rating of education and experience; oral interview and reference check; job related tests may be required.

• The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Updated/Revised Feb 2023