Guest Services Manager: Growth, Training & Flexible Hours

Great Wolf Lodge; Colorado Springs (CO); On-site; USD 65,000 - 68,000; Full time

Benefits offered by this job

Career growth programs

Employee perks

Training & development

Well-being support

Diversity & inclusion

Job summary

Great Wolf Lodge in Colorado Springs is seeking a Guest Services Manager to oversee operations across Front Office, Bell, Valet and PBX, while driving guest satisfaction and department performance.

The role requires 1+ year of front desk/guest service management experience, a high school diploma or equivalent, and flexibility in scheduling; bachelor’s in Hospitality is a plus. The base salary is $65,000–$68,000 with benefits and opportunities for career growth.

Qualifications

• High School Diploma or equivalent education/experience.
• 1+ year previous Front Desk/Guest Service management experience
• Must be flexible regarding schedule, based on business demands
• Previous experience demonstrating strong customer service
• Successful completions of a criminal background check and drug screen

Responsibilities

• Manages the execution of all operations in Guest Services (e.g., Front Office, Bell, Valet, and PBX)
• Assists in analyzing operational and reporting systems and translates the insight into actionable plans for the organization and each property
• Audits systems & reviews reports understanding gaps in performance execution of brand and service standards
• Assists with guest services functions as needed
• Assists in training staff and developing for potential career advancement
• Responsible for personnel related matters including: performance management, disciplinary action, investigations, training, etc.
• Identifies opportunities and implements programs to improve guest services processes, drive efficiency, and maximize the guest experience

Job description

Great Wolf Lodge in Colorado Springs is seeking a Guest Services Manager to oversee operations across Front Office, Bell, Valet and PBX, while driving guest satisfaction and department performance.

The role requires 1+ year of front desk/guest service management experience, a high school diploma or equivalent, and flexibility in scheduling; bachelor’s in Hospitality is a plus. The base salary is $65,000–$68,000 with benefits and opportunities for career growth.