Guest Services Manager

The Post Oak; Galveston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

The Post Oak is seeking a Guest Services Manager to lead Uniformed Valet Services, ensuring attentive, friendly, efficient and courteous guest experiences throughout their stay. The role emphasizes adherence to Five Diamond Standards and driving consistent service quality.

Responsibilities include coaching and scheduling, interviewing candidates, maintaining morale, and coordinating with other departments to exceed guest expectations while upholding professional standards.

Qualifications

• Four years of progressive hotel or related field experience; or a 4-year degree with at least 1 year of related experience; or a 2-year degree with 2+ years of related experience.
• Supervisory/leadership experience required.
• Must hold a valid driver’s license in the applicable state.
• Must have valid insurance.
• Excellent interpersonal skills with guests and associates.

Responsibilities

• Motivate, coach, counsel and discipline Valet Services associates.
• Ensure compliance with Pre-Shift Previews.
• Follow up on all guest requests and anticipate needs.
• Conduct Valet Services interviews and manage hiring procedures.
• Develop associate morale and train Valet Services staff.
• Prepare employee schedules per business forecast and payroll guidelines.
• Maintain professional relationships across management and departments.
• Ensure associates greet and welcome guests at the valet stand.

Skills

Interpersonal skills

Supervisory skills

Interviewing

Customer service

Education

4-year college degree

2-year college degree

Job description

Overview

Guest Services Manager

The Guest Services Manager is responsible for ensuring the operation of the Uniformed Valet Services in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay. Must have a continued focus on all Five Diamond Standards

Responsibilities

• Motivate, coach, counsel and discipline all Valet Services associates.
• Ensure compliance to Pre-Shift Previews.
• Follow up on all guest requests.
• Anticipate guest needs…REACH…go above and beyond.
• Prepare and conduct all Valet Services interviews and follow hiring procedures.
• Develop associate morale and ensure training of Valet Services associates.
• Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements.
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
• Ensure associates greet and welcome all guests approaching valet stand.

Qualifications

• At least 4 years of progressive experience in a hotel or a related field; or a 4 year college degree and at least 1 year of related experience; or a 2 year college degree and 2 or more years of related experience.
• Supervisory experience required.
• Must have a valid driver’s license from the applicable state.
• Must have valid insurance.
• Must command excellent interpersonal skills with guests and associates.

Tipped Position

This position does not earn tips