Front Desk Agent Part Time

Mayflower Inn and Spa; Washington (CT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k) with 4% match

Tuition Reimbursement

Team Member Stay Discounts

Employee Assistance Program

Career Growth

Job summary

The Front Desk Agent at MFI Operations LLC greets guests upon arrival, assists with check-in and check-out, and provides information about hotel services, amenities, and policies to create a warm, memorable first impression.

You will manage reservations, confirm guest details, assign rooms, relay special requests to departments, handle payments, and maintain accurate records, delivering professional service even during busy periods.

Qualifications

• 1 year in a similar role.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks efficiently.
• Familiarity with hotel management systems and basic computer skill.

Responsibilities

• Greet guests, assist with check-in/check-out, and provide information about services and policies.
• Handle reservations, confirm guest details, assign rooms, and communicate special requests to departments.
• Deliver excellent customer service by addressing inquiries and requests promptly and professionally.
• Process payments and coordinate with the accounting department for financial transactions.
• Relay messages between guests and hotel departments and maintain accurate guest interaction records.

Skills

Interpersonal skills

Customer service

Multi-tasking

Hotel PMS familiarity

basic computer skills

Tools

Hotel PMS

POS systems

Payment processing

Job description

Job Description

Join our team as a Front Desk Agent, where you'll be the friendly face and welcoming voice that sets the tone for our guests' stay. As the first point of contact, your impeccable customer service skills and attention to detail will create a memorable and positive experience, ensuring our guests feel valued from check-in to check-out.

• Greet guests upon arrival, facilitate smooth check-in/check-out processes, and provide information about hotel services, amenities, and policies.
• Handle room reservations, confirm guest details, assign rooms, and communicate any special requests or accommodations to relevant departments.
• Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally, creating a positive and welcoming atmosphere.
• Process payments, verify payment information, and handle financial transactions accurately, including cash handling and coordinating with the accounting department.
• Serve as a central point of communication, relay messages between guests and other hotel departments, and maintain accurate records of guest interactions and requests.

Qualifications

• 1 year in a similar role
• Strong interpersonal and communication skills
• Ability to handle multiple tasks efficiently
• Familiarity with hotel management systems and basic computer skill

Benefits

Auberge Resorts is proud to support the needs of our team members and their families with a competitive and affordable benefits package including:

• Medical, Dental, Vision plans
• Flexible Spending Accounts
• Health Savings Account
• Basic Life and AD&D
• Team Member Stay Discounts
• Employee Assistance Program
• Tuition Reimbursement
• Task Force Opportunities
• Career Growth
• Voluntary plans: short- and long-term disability, additional life insurance coverage, accident, critical illness, hospital indemnity coverage, and legal insurance
• 401(k) program and receive a 4% match on employee contributions after one year.

Eligibility to enroll in our benefits is based on the applicable waiting period and employment status. Some benefits may require an employee contribution. The Plan documents supersede this description.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

MFI Operations LLC is an Equal Opportunity Employer, M/F/D/V. MFI Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, MFI Operations LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.