Guest Services Manager

o2 Employment Services; Redding (CA); On-site; USD 35,817 - 41,328; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Leadership and professional growth opportunities

Job summary

O2 Employment Services is looking for a full-time Guest Services Manager in Redding, CA. This role involves overseeing the operations of an emergency shelter, ensuring safety and structure while managing staff and volunteers. The ideal candidate will have 3-5 years of leadership experience and a passion for serving the community.

Compensation is $26 to $30 per hour, commensurate with experience, with benefits such as medical and dental insurance, paid time off, and growth opportunities.

Qualifications

• Minimum of 3–5 years of leadership or supervisory experience.
• Experience in homeless services or related human services preferred.
• Ability to remain calm in high-stress situations.

Responsibilities

• Overseeing daily Guest Services operations.
• Supervising, coordinating, and supporting staff.
• Maintaining a safe and structured environment.

Skills

Leadership skills

Communication

Organization

Problem-solving

Team management

Tools

Microsoft Office

Client data systems

Job description

O2 Employment Services is partnering with a respected local nonprofit organization to hire a full-time Guest Services Manager in Redding, CA. This leadership position is ideal for someone who thrives in fast-paced environments, has strong leadership skills, and is passionate about supporting individuals in need while maintaining structure, accountability, and safety.

Pay for the Guest Services Manager position is $26–30 per hour depending on experience.

Benefits may include:

• Pay range: $26-$30 per hour
• Medical, dental, and vision insurance
• Paid time off
• Leadership and professional growth opportunities
• Meaningful work serving the local community

The Guest Services Manager will oversee the daily operations of emergency shelter and resource center services while supervising staff and volunteers to ensure safe, consistent, and effective program delivery.

Responsibilities

• Overseeing daily Guest Services operations including shelter and resource center activities
• Supervising, coordinating, and supporting Guest Services staff
• Managing staff scheduling and ensuring coverage for all shifts, including nights and weekends
• Providing coaching, accountability, and ongoing staff support
• Maintaining a safe, structured, and clean environment
• Responding to incidents, behavioral health crises, and conflict situations
• Utilizing de-escalation techniques and ensuring adherence to safety protocols
• Coordinating guest intake processes and case management support
• Maintaining accurate documentation and compliance standards
• Collaborating with internal departments and outside agencies to support continuity of care
• Building relationships with crisis teams, medical providers, hospitals, and law enforcement agencies
• Participating in operational planning and problem-solving meetings

Qualifications

Qualifications for the Guest Services Manager position include:

• Minimum of 3–5 years of leadership or supervisory experience
• Experience in homeless services, behavioral health, or related human services fields preferred
• Strong leadership and team management skills
• Ability to remain calm and professional in high-stress situations
• Strong communication, organization, and problem-solving abilities
• Experience managing personnel issues professionally and effectively
• Strong computer skills including Microsoft Office and client data systems
• Understanding of boundaries, accountability, and policy enforcement
• Ability to work flexible schedules including nights, weekends, and holidays
• Clean DMV record
• Must be insurable through the company’s insurance provider
• Ability to pass pre-employment screening including drug testing

Work Environment

This position works within an active shelter and resource center environment and includes both office responsibilities and direct floor supervision. Employees will regularly interact with individuals experiencing homelessness, substance use challenges, and mental health crises.

Candidates should be comfortable working in dynamic environments that may involve high-stress situations and should have the ability to respond quickly and professionally while maintaining safety and structure.

• Full-time
• Hourly, non-exempt
• Flexible schedule required, including nights, weekends, and holidays as needed

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

O2 Employment Services is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities or sincerely held religious beliefs to perform the essential functions of the position.