Shelter Attendant

SHELTER, Inc; Martinez (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

PTO

Holidays

Life Insurance

Tuition Reimbursement

401k match

Pet Insurance

EAP

Growth opportunities

Job summary

SHELTER, Inc. in Martinez, CA is seeking a Shelter Attendant for the Mountain View Family Shelter. This full-time, hourly role supports daily participant needs, safety, and facility upkeep in a 32-family setting.

You will manage meals, inventory, and interactions with visitors, volunteers, and staff, while contributing to a stable, supportive community for families rebuilding their lives.

Qualifications

• High School Diploma or GED required.
• Experience working with low-income and/or homeless populations.
• Must have or obtain and maintain ServSafe certification.

Responsibilities

• Monitor facility safety and conduct rounds every 30-60 minutes.
• Identify hazards and respond to emergencies and drills.
• Maintain sign-in/out sheets for participants and guests.
• Clean and inventory the facility and assist with supplies.
• Assist with donations and sort items per policy.
• Support guest volunteers, orient volunteers, and conduct tours.
• Perform administrative tasks such as data entry and document creation.

Skills

Empathy

Customer service

Safety awareness

Education

High School Diploma or GED

ServSafe certification

Job description

About this position

SHELTER, Inc. rebuilds lives one family at a time, by helping them re-establish a home and assisting with the skills and resources needed to live the life they deserve. Created in 1986, we are a community-based non-profit currently operating in Contra Costa, Solano, Sacramento, and Marin counties. In 2024 our compassionate teams helped 5,824 people including 1,938 children secure or maintain their housing.

We believe a safe home and the opportunity to thrive are rights—not privileges. Every day, our teams have the honor of walking alongside families and individuals as they rebuild their lives. If you’re looking for more than just a job—and you want to be the spark that ignites lasting change in your community—you’ll find purpose here!

Work Location: Mountain View Family Shelter located in Martinez, CA

Employment Details: Full time, hourly position. We are seeking candidates who have open availability for: Swing shift (3:30 PM-11:30 PM), Graveyard and weekends/ holidays.

Compensation: $19.05/hour

About the role: We have an opening for a Shelter Attendant at our Mountain View Family Shelter. Our facility temporarily houses up to 32 formerly homeless families, including children.

Shelter Attendants are responsible for the day-to-day participant and facility needs during shift, including responsibility for participant meals, supplies/inventory, facility safety/repairs, cleanliness of the site, interacting with visitors/ volunteers and more!

This is a hands-on role where you can truly impact our community every day. If you're ready for a rewarding challenge and want to be a source of stability and hope, we want to hear from you!

What you’ll do:

Facilities and Security

• Monitor facility, making rounds every 30-60 minutes, assuring a clean, safe and healthy facility environment.
• Identify and address hazardous and potentially hazardous items and situations. Respond in emergencies and emergency preparation drills.
• Identify, document, and communicate the need for prompt correction of facility maintenance and repair issues.
• Maintain a daily sign-in/out sheet of shelter participants and guests.
• Clean the facility including, sweeping walkways, sweeping and mopping floors, wiping counters and all surfaces, tables, doing house laundry (washing, drying and folding), emptying trash bins, etc. Assist participants with cleaning activities as needed.
• Keep the refrigerator, freezer and pantry clean and well organized. Discard food that is past its expiration date.
• Inventory supplies and furnishings regularly, noting items needed on the designated assigned board for supplies.
• May act as primary point of contact for donations, accepting only items that meet shelter needs and agency policy. Sort and store all donations.

Guest Volunteer and Program Support

• Uphold the highest standards of confidentiality regarding participant PPI while actively fostering a safe and welcoming atmosphere.
• Observe and report behavior that violate guidelines or create an unhealthy environment in daily log; complete incident reports and contact supervisor as needed and or appropriate.
• Handle disputes between participants in a positive professional and respectful manner and diffuse potential stressful/hostile situations prior to occurrence whenever possible.
• Assist with serving and meal preparation as needed, including assisting volunteer groups that prepare meals. Must follow all food handler requirements when doing so.
• Serve as main contact with guests and volunteers, orient volunteers to the facility, conduct tours and assist volunteers as needed or when assigned by Shelter Management or Leadership.
• Provide resource items (i.e. toiletries, diapers, laundry soap, donations, etc.) as requested by shelter participants, noting items on log and taking responsibility to obtain and/or notify supervisor of needed items.

Administrative

• Administrative tasks as assigned, such as updating rosters, photocopying, data entry and creating Word and Excel documents.
• Assure that all equipment required of the position (walkie-talkies, cell phones etc.) are always charged and ready for use.

What you’ll bring:

• High School Diploma or GED.
• Experience working with low-income and/or homeless populations.
• Must have or obtain and maintain ServSafe certification.

Position Requirements:

• Access to reliable personal transportation required
• Must successfully pass a criminal background check
• Must provide TB test clearance

What we offer:

• 18 days of Paid Time Off
• 15 paid holidays, including your birthday!
• 100% paid Group Term Life insurance, Accidental Death & Dismemberment, Long-term disability insurance
• Up to $3,000 Tuition Reimbursement a year
• 403b with SHELTER Inc., matching contribution
• Pet Insurance
• Employee Assistance Program
• Discount Marketplace
• Internal growth opportunities

SHELTER, Inc., is an equal opportunity employer. We believe diverse perspectives drive innovation and lead to better outcomes for the communities we serve. We strongly encourage applications from individuals with varied backgrounds, identities, and lived experiences.

Notice: This description is a guide only. Upon hire, you will receive a formal job description.