Guest Services Manager

Capitol Plaza Hotel; La Vista, Northern (NE, KY); Hybrid; USD 52,000 - 65,000; Full time

Benefits offered by this job

Career growth

401(k) match

Health coverage

Paid time off

DailyPay

Tuition reimbursement

Brand discounts

Job summary

Atrium Hospitality's La Vista Embassy Suites is seeking a hands-on Front Office Manager to lead the front desk team, set clear expectations, and drive guest satisfaction across all interactions. You will oversee daily operations, collaborate with departments to ensure seamless service, manage labor costs, and step in as Manager on Duty to uphold brand standards and guest experience.

This role requires 2+ years at the front desk and supervisory experience, along with a HS diploma and Microsoft

Qualifications

• 2+ years of front desk experience
• 2+ years of supervisory experience
• High school diploma or equivalent
• Tech-savvy with Microsoft Office
• Flexible schedule availability
• Physically able to lift and move as needed

Responsibilities

• Lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance.
• Champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty.
• Collaborate across departments to deliver seamless service and operational excellence.
• Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities.
• Maintain brand and cleanliness standards, stepping in to support operations when needed.
• Serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times.

Skills

Front desk experience

Supervisory experience

MS Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Hotel :

La Vista Embassy Suites12520 Westport ParkwayLa Vista, NE 68128Full timeCompensation Range : $52,000 - $65,000

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning - 40% of our management hires are internal promotions!


• Invest in Your Future - 401(k) plan with company match.


• Comprehensive Health Coverage - Medical, dental, and vision insurance options.


• Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations


• Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.


• Purpose & Impact - Make a difference through Atrium's community service and volunteer programs.

Job Description

What You Will Do:

• Lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance.


• Champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty.


• Collaborate across departments to deliver seamless service and operational excellence.


• Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities.


• Maintain brand and cleanliness standards, stepping in to support operations when needed.


• Serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times.

What We Are Looking For:

• 2+ years of front desk experience - Because you've seen it all and know how to keep things running smoothly.


• 2+ years of supervisory experience - Leadership isn't new to you; you know how to coach, support, and elevate a team.


• High school diploma or equivalent - A solid foundation to build on; a degree is a plus but not required.


• Tech-savvy with Microsoft Office - You can navigate Word, Excel, and Teams like a pro.


• Flexible schedule availability - Hospitality never sleeps, and neither do you (well, not during your shift).


• Physically able to lift and move as needed - You're hands-on and ready to jump in when the team needs you.

What Atrium Leadership Looks Like:

• Accountable Achiever - You own your results and celebrate your wins.


• Agile Thinker - You adapt quickly and solve problems creatively.


• Talent Curator - You grow people, not just teams.


• Transparent Leader - You lead with honesty and clarity.


• Leading with SPIRIT - Service, Perseverance, Inclusion, Respect, Integrity, and Teamwork guide everything you do.

Why Atrium?

Hear it from Maria O. \"For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road\".

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Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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