Guest Services Manager

Hispanic Alliance for Career Enhancement; New York (NY); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player in hospitality seeks an Assistant Front Office Manager to lead a dedicated team in delivering exceptional guest experiences. This role involves overseeing front office operations, managing staff schedules, and ensuring cash control. The ideal candidate will thrive in a fast-paced environment, showcasing refined communication skills and a genuine desire to meet guest needs. Join a supportive work culture that values talent and offers exciting career opportunities in the dynamic world of hospitality.

Qualifications

• Desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.

Responsibilities

• Oversee front office staff and manage cash control for agents.
• Handle staffing needs and guest services.

Skills

Customer Service

Communication Skills

Supervisory Experience

Flexibility

Job description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

The Assistant Front Office Manager will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment
• Refined verbal and written communication skills
• Minimum of one year previous front office supervisory experience preferred
• Ability to work a flexible schedule