Auto Mechanic, Service Manager or Service Technician - French speaking only

Ally; New Mexico; Remote; USD 55,000 - 65,000; Full time

Job summary

Ally is seeking a Mechanical Claims Specialist who loves cars but prefers a non-manual labor role. This position involves assisting customers in both English and French, leveraging automotive expertise to support claims and policies. The role offers a competitive pay rate and comprehensive benefits, ensuring a supportive work environment.

Benefits

Paid holidays

Retirement plans

Health and wellness benefits

Tuition reimbursement

Work-life balance programs

Qualifications

• At least 2 years of experience in the automotive repair industry.
• Ability to pass a mechanical skills test.

Responsibilities

• Assist French-speaking customers across North America.
• Help dealers and repair facilities file claims.
• Respond to inquiries regarding policy administration and claims.

Skills

Bilingual in French

Problem-solving

Effective communication

Education

High school diploma or GED

Job description

Location: Work from home (WFH) anywhere in the United States (U.S.) or Canada (CA)

Pay: This position offers a fixed pay rate of $26.50/hr USD plus a 5% annual bonus.

• Must be bilingual in French.

Are you an auto mechanic, dealership service manager, service technician, recent graduate with auto mechanics education, or someone passionate about all things automotive? The Mechanical Claims Specialist (MCS) role at Ally is ideal for those who love working with cars but prefer to avoid manual labor and retail hours. The MCS collaborates with selling dealers, repair facilities, retail customers, and financial institutions to provide support, leveraging mechanical expertise to assist with policy and technical claim support on vehicle service contracts and other insurance programs such as GAP and Tire & Wheel.

The Work Itself

• Use your French language skills to assist our French-speaking customers across North America.
• Utilize your automotive technical knowledge to help dealers and repair facilities file claims through systematic listening and probing.
• Respond to inbound calls and written inquiries from customers, dealers, repair facilities, and financial institutions regarding policy administration and claims.
• Aim for total customer satisfaction in handling contracts and claims.
• Research existing case information via manuals, databases, or contacts.

The Skills You Bring

• Fluent in French.
• Ability to pass a mechanical skills test.
• At least 2 years of experience in the automotive repair industry; suitable candidates include auto mechanics, dealership service or parts personnel, service technicians, auto retail employees, or recent graduates with automotive technical degrees or certifications.
• Strong mechanical background with effective communication skills for engaging with repair facilities and providing excellent customer service.
• Problem-solving skills with the ability to negotiate and make quick decisions while managing conflicting priorities.
• Basic computer skills and familiarity with technical platforms; must pass a virtual mechanical test during the interview.
• High school diploma or GED required.

How We'll Have Your Back

Ally offers a competitive compensation package including base pay, performance bonuses, and a comprehensive benefits program designed to support your career and personal life, such as:

• Paid holidays, paid time off, and volunteer days.
• Retirement plans, student loan assistance, tuition reimbursement, employee stock purchase, and financial education resources.
• Health and wellness benefits, including medical, dental, vision, life insurance, disability coverage, and wellness programs.
• Family support benefits like adoption, surrogacy, fertility assistance, parental leave, and elder care support.
• Work-life balance programs and employee discounts.
• Additional benefits such as travel allowances, relocation assistance, signing bonuses, or equity, depending on the role.