Guest Services Manager

Moxy Boston Downtown; Boston (MA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Bonus Eligible

401k

Health/Dental/Vision Insurance

Team and Travel Discounts

Career advancement opportunities

Job summary

Moxy Boston Downtown is seeking a Front Office Manager to lead our dynamic team in providing exceptional guest experiences. The ideal candidate will have over 2 years of experience in a branded hotel environment, possess strong leadership skills, and be committed to outstanding customer service.

This role involves training staff, overseeing daily operations, and ensuring that guests have an enjoyable stay. We offer a competitive salary ranging from $70,000 to $75,000 annually based on experience.

Qualifications

• 2+ years of experience as Front Office Manager in a branded hotel.
• Knowledge of hotel management software and operations.
• Strong verbal and written communication skills.

Responsibilities

• Oversee daily operations of guest services.
• Ensure outstanding customer service and guest experience.
• Train and coach front office team members.

Skills

Leadership skills

Customer service skills

Microsoft Office knowledge

Effective communication

Fluency in English

Multi-tasking ability

Education

College degree in hospitality

Tools

OnQ

Opera

Excel

PowerPoint

Job description

About Us

Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!

T.E.A.M = Together Everyone Achieves More

About the Role

Are you a passionate, energetic leader that impressing guests comes naturally? Are you an aspiring hospitality professional who is ambitious, eager to learn and understands the value of working in a team-based environment? If this sounds like you, consider this exciting opportunity!

As Front Office Manager, you will mentor our dynamic front office TEAM ensuring outstanding customer service and delivering positive delivering an exceptional experience to every guest at our hotel.

TEAM Benefits

• Bonus Eligible
• 401k
• Health/Dental/Vision/Life/Voluntary Insurance
• Team and Travel Discounts
• Career advancement opportunity

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.

Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

Responsibilities

In this role you will be responsible for the training, coaching, and daily operations of guest services for the hotel. This includes the front desk, reservations, and audit as well as general guest services working side-by-side with the team daily. This position helps to set the tone for the guest experience and demonstrates leadership by setting the example of exceptional guest service.

As Front Office Manager, you will work effectively as a team contributor on all assignments and independently. The person in this key role is exceptional in communicating and coordinating work efforts with their team and others to achieve outstanding guest and team member satisfaction throughout the hotel. Performs quality work within deadlines with or without direct supervision.

Requirements

• Previous 2+ years of Front Office Manager/Guest Services Manager experience in a branded hotel environment
• College degree or coursework in hospitality related field preferred
• Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
• Fluency in English: additional languages preferred. Spanish language skills are beneficial
• Excellent verbal and written communication skills
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others
• Strong leadership skills
• Superior interpersonal and customer service skills
• Reliable with the ability to multi-task and work under pressure
• Full availability is required, must be able to work varied hours including nights, weekends, and holidays

$70,000 - $75,000 annually depending on experience

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire.

Source: Hospitality Online