Guest Services Leader: Store Operations & Service Excellence

Pilot-Company-3; Chicopee (MA); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company in Massachusetts is seeking a Shift Leader to supervise store employees and operations, delivering excellent customer service and supporting managers to keep facilities well-maintained and running smoothly.

Pay rates start between $17.95 and $26.68 per hour, with opportunities for growth and a commitment to a customer-focused culture. Candidates should have retail experience, strong math and computer skills, and flexibility to work nights, days, weekends and holidays.

Qualifications

• Previous experience or working knowledge of retail operations
• Incredible customer service skills & the ability to help maintain a customer focused culture
• Must be proficient with a calculator, computer, and other equipment
• Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
• Must be able to work a flexible schedule of nights, days, weekends, and holidays
• Background check is required

Responsibilities

• Shift Leaders are responsible for supervising employees and general operations of the store.
• The ideal candidate would possess excellent customer service skills to respond to the needs of customers.
• This candidate would be self-motivated and ready to assist the managers with any tasks to keep facilities well-maintained and running smoothly.

Job description

Pilot Company in Massachusetts is seeking a Shift Leader to supervise store employees and operations, delivering excellent customer service and supporting managers to keep facilities well-maintained and running smoothly.

Pay rates start between $17.95 and $26.68 per hour, with opportunities for growth and a commitment to a customer-focused culture. Candidates should have retail experience, strong math and computer skills, and flexibility to work nights, days, weekends and holidays.