Seasonal Guest Service Representative for Water Parks

El Paso Live; El Paso (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

El Paso Live is hiring a Seasonal Guest Service Representative for its Water Parks in El Paso, Texas. This role emphasizes creating a welcoming environment for guests, providing information on services, and ensuring guest satisfaction.

Applicants should be at least 16 years old and have strong communication skills. The position requires flexibility with hours and tasks, including cash handling and assisting with special events.

Qualifications

• Must be 16 years of age or older.
• Ability to understand and follow verbal directives and written directions.
• Excellent verbal communication skills for guest interaction.
• Must have a current Food Handler’s certificate.

Responsibilities

• Welcome guests in a friendly manner.
• Provide information on ticket purchase options.
• Interact with guests to address concerns.
• Handle cash/credit card transactions and reconciliations.

Skills

Verbal communication

Bilingual (English and Spanish)

Customer service

Flexibility

Computer skills

Education

High School Diploma or GED

Tools

Point of Sale (POS) system

Job description

Seasonal Guest Service Representative for Water Parks

Legends Global, the leader in privately managed public assembly facilities has an immediate opening for Guest Services. Guest Services are responsible for welcoming our guests and setting the tone for a positive and fun environment for all to enjoy! Each water park location features a unique theme with water slides, climbing walls, lazy rivers, kiddie playgrounds and leisure pools.

Position Summary

The Guest Service Representative reports to the Guest Services Lead and Guest Services Supervisor and is responsible for assisting in all areas of the guest services department. With a focus on providing the highest level of customer service and satisfaction, this role involves greeting guests, answering inquiries, and assisting with ticketing and entry processes. This position requires coordination with all departments of El Paso Water Parks and ensures proper and efficient operation, care and maintenance of the facilities.

• Welcome guests to El Paso Waterparks in a warm friendly manner.
• Provide information to guests related to ticket and season pass purchase options and policies.
• Initiate conversation with guests, maintaining proper eye contact and providing relevant information regarding attractions, park information, and special events.
• Interact on the front line trying to deescalate any guest concerns, and, if unable to, know when to pull in management.
• Implement strategic sales initiatives as trained by Guest Service lead, Guest Service supervisor, or management.
• Assist with and/or act as host for birthday parties, Cabana Rentals, or any Special Groups or events.
• Responsible for cash/credit card handling and end of day reconciliation of all admissions and retail sales.
• Maintain and care for issued equipment.
• Participate in service training programs for safety and customer service.
• Serve in a public information/relations capacity.
• Report irregularities, discrepancies, damage, and loss of property and safety concerns promptly to supervisor.
• Complete all required company trainings and compliance courses as assigned.
• Adhere to company standards and maintain compliance with all policies and procedures.
• Ensure guests receive outstanding customer service by providing a friendly, fun, safe environment.
• Maintain high standards, positive attitude, and professional appearance.
• Attend monthly staff meetings and develop and maintain a harmonious working relationship with all other departments.
• Stay current with all training policies and procedures.
• Follow and enforce all sanitation procedures including safety guidelines and OSHA requirements.
• Work extended and/or irregular hours including nights, weekends, and holidays as needed.
• Perform other related duties as assigned.

Qualifications & Skills

• Must be 16 years of age or older required.
• Ability to understand and follow verbal directives and written directions.
• Bilingual (English and Spanish) preferred.
• When required, must work outdoors in various weather conditions to ensure a wonderful experience for guests.
• Excellent verbal communication skills as you will interact with our guests while making sure the park looks great.
• Must be able to work a flexible schedule, including nights, weekends, and holidays.
• Must be able to obtain or have a current Food Handler’s certificate.
• Computer knowledge and typing skills.
• Working towards a High School Diploma or GED preferred.
• Computer Skills.
• Operate standard office equipment preferred.
• Experience in operating a POS (Point of Sale) system preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical requirements include the ability to communicate verbally, walk, climb, kneel, and move around facility, heavy lifting, and carrying, stooping crawling and equipment operation.

• Ability to work in prolonged stationery position and move about the facilities for prolonged periods of time.
• Ability to bend routinely and repetitively to lift 20lbs or less and occasionally bend to lift more than 20lbs.
• Comfortable working outdoors in various weather conditions.

NOTE: This description portrays in general terms the type and levels of work performed and are not intended to be all-inclusive or to represent specific duties of anyone incumbent. The knowledge, skills, and abilities may be acquired through combination of formal schooling, self-education, prior experience, or on-the-job training.

The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Applicants who need reasonable accommodation to complete the application process may contact- 915-534-0656

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor