Guest Services Lead — Resort Support & Sales

Powder; Northern (KY); Híbrido; USD 32 000 - 40 000; Tempo integral

Resumo da oferta

Powder Mountain is seeking a Support Services Lead to assist the Manager in daily operations for guest services, including tickets, rentals, lessons, and activities. You will ensure accurate information, uphold policies, and drive revenue across all product lines.

The role requires 2+ years in POS or call center settings, demonstrated leadership, and strong communication. A high-energy, guest-focused approach is essential, with flexible seasonal work and competency in Google Suite.

Qualificações

• 2+ years of proven Point of Sales and/or Call Center experience in a resort environment preferred.
• 2+ years of leadership experience managing teams and performance management protocols.
• Experience in a high-call volume and dynamic role.
• Proficiency with Google Suite (Gmail, Drive, Docs, Sheets) required.

Responsabilidades

• Assist Manager in employee performance management and policy adherence.
• Lead sales team to increase revenue for tickets, rentals, lessons and activities.
• Provide accurate, timely information to staff and guests.
• Oversee cash/credit handling, discounts, vouchers, and promo codes.
• Utilize Powder Mountain systems including POS, Paylocity, Google Suite.
• Maintain safe, professional work environment and strong guest service.

Conhecimentos

POS experience

Call Center

Leadership

Google Suite

Customer Service

Communication

Ferramentas

Paylocity

POS Systems

Descrição da oferta de emprego

Powder Mountain is seeking a Support Services Lead to assist the Manager in daily operations for guest services, including tickets, rentals, lessons, and activities. You will ensure accurate information, uphold policies, and drive revenue across all product lines.

The role requires 2+ years in POS or call center settings, demonstrated leadership, and strong communication. A high-energy, guest-focused approach is essential, with flexible seasonal work and competency in Google Suite.