Guest Services Call Center Manager

Priority Dispatch Corp.; Utah; On-site; USD 60,000 - 72,000; Full time

Job summary

Powder Mountain in Utah is seeking a Guest Services Manager for the Call Center. You will lead a team delivering high-quality guest service via phone, chat, or email, overseeing tickets, season passes, rentals, and events while ensuring accurate product information and compliant transactions.

The role requires staffing management, budgeting, and cross-department collaboration to enhance guest and employee experiences. This seasonal FT position reports to the Director, Guest Services.

Qualifications

• 2+ years of proven Point of Sales and/or Call Center experience.
• 2+ years of proven leadership experience managing teams.
• Experience in a high-call-volume environment.
• Google Suite, phone systems, and point of sale systems experience required.

Responsibilities

• Hire, train, retain and schedule staff; set goals and provide coaching.
• Staff accordingly based on fluctuating call volumes.
• Guide the sales team to increase revenue for tickets, lessons and activities.
• Ensure accurate product setup and pricing information at sales locations.
• Resolve guest inquiries and complaints promptly.
• Utilize Powder Mountain systems (POS, Paycom, Hubspot, OneDrive, Dialpad, Google Suite) and ensure compliant transactions.

Skills

POS & call center experience

Leadership experience

Customer service

Tools

POS system

Paycom

Hubspot

OneDrive

Dialpad

Google Suite

Job description

Powder Mountain in Utah is seeking a Guest Services Manager for the Call Center. You will lead a team delivering high-quality guest service via phone, chat, or email, overseeing tickets, season passes, rentals, and events while ensuring accurate product information and compliant transactions.

The role requires staffing management, budgeting, and cross-department collaboration to enhance guest and employee experiences. This seasonal FT position reports to the Director, Guest Services.