Guest Services Lead - Hospitality & Wellness Focus

Hyatt Place Virginia Beach/Oceanfront; Virginia Beach (VA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health coverage

401K plan

Paid time off

7 paid holidays

Earned wage access

EAP

Travel discounts

Job summary

Olympia Hospitality is seeking a friendly Guest Services Agent to warmly welcome guests, manage check‑in and check‑out, and ensure a smooth, courteous experience at our Virginia Beach property. You will work within a team‑driven, values‑led environment that places health, safety and guest satisfaction at the forefront.

Candidates should have strong communication, basic computer skills, and a background in customer service.

Qualifications

• Minimum of 2 years prior customer service experience preferred
• General knowledge of bookkeeping and audit procedures helpful
• High school diploma or equivalent combination of education and work experience

Responsibilities

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Always maintain a friendly and warm demeanor. Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Be aware of all rates, packages, and promotions currently offered
• Have knowledge of and assist in all emergency procedures as required.
• Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
• Be able to perform all duties of Guest Services Agent. Run room status reports in a timely manner and relay necessary information to affected departments and individuals.
• Monitor key control to maintain hotel security.
• Answer all guest inquiries in a timely and professional nature.
• Assist in training and cross training of new hires and current employees on a regular basis. Attend meetings/training as required by management.

Skills

Leadership

Customer service

Communication

Education

High school diploma

Job description

Olympia Hospitality is seeking a friendly Guest Services Agent to warmly welcome guests, manage check‑in and check‑out, and ensure a smooth, courteous experience at our Virginia Beach property. You will work within a team‑driven, values‑led environment that places health, safety and guest satisfaction at the forefront.

Candidates should have strong communication, basic computer skills, and a background in customer service.