Guest Services Lead- Full Time

Glenwood Hot Springs; Glenwood Springs (CO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Free pool pass

On-property discounts

Medical insurance

Dental insurance

Vision insurance

Life insurance

Job summary

Glenwood Hot Springs Resort is seeking a Lead House Person to maintain the Lodge buildings in a clean, safe, and attractive condition and to support banquet services for guests.

The role requires physical stamina, a Colorado driver’s license, and preferred housekeeping or customer service experience. Flexible hours are required due to 24/7 operation; full-time benefits include medical, dental, vision, and life insurance, plus on-property discounts and a free pool pass.

Qualifications

• High School Diploma or GED preferred.
• Colorado driver’s license with excellent driving record.
• Experience in housekeeping or customer service preferred.
• Ability to operate housekeeping equipment and power tools.
• Strong communication skills in English.
• Flexible schedule due to 24/7 operation.

Responsibilities

• Maintain the Glenwood Hot Springs Lodge buildings in an attractive and safe manner.
• Provide banquet services for guests and assist with guest requests and needs.
• Report to Lodge Housekeeping Supervisor and Lodge Manager/Assistant Lodge Manager.
• Support with maintenance tasks and ensure safe conditions.

Skills

Housekeeping experience

Customer service experience

Basic computer skills

Strong communication

Education

High School Diploma or GED

Tools

Power tools

Hand tools

Job description

All employees receive a FREE POOL PASS and other on-property discounts.Full Time employees are eligible for additional benefits including medical, dental, vision and life insurance.Starting at $22.00/hourDo you have experience? Let us know! We pay for experience!Primary FunctionMaintain the Glenwood Hot Springs Lodge buildings in an attractive and safe manner at all times. Provide banquet services for guests and assist with guest requests and needs.Reporting and Accountability:The Lead House Person reports to, and is accountable to the Lodge Housekeeping Supervisor as well as the Lodge Manager and Assistant Lodge Manager.Authority:The Lead House Person has the support and authority necessary to carry out the responsibilities and tasks described in this job description and other responsibilities as assigned by the Housekeeping Supervisor and Lodge Management.Physical Requirements:Adequate physical agility to perform normal cleaning and banquet set up activities such as climbing ladders, kneeling, reaching, lifting, bending, twisting, stooping, using hand tools and power tools, etc.Ability to push, pull, carry and lift 45 poundsCurrent and valid Colorado driver’s license with excellent driving recordAbility to communicate verbally and in writing and follow verbal or written instructions in English.Educational Requirements:High School Diploma or GED equivalent preferred.Other Requirements:More maintenance experience can positively affect job levelAdequate computer skills to be able to perform necessary department computer tasks (for example, logging maintenance activities, inputting time records, inputting preventative maintenance and service information, etc.)Prefer one or two years’ experience in housekeeping or customer serviceWork Hours and Days:Since the operating hours of the Lodge are 24 hours per day, 7 days per week, the House Person’s work hours and days must be flexible.Please note: This is not an exhaustive list of the job duties. The complete job description will be supplied upon request.Glenwood Hot Springs Resort is a drug free workplace.