Front Desk Agent - Part Time

Glenwood Hot Springs Resort; Glenwood Springs (CO); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Free pool pass

On-property discounts

Medical insurance

Dental insurance

Vision insurance

Life insurance

Full-time benefits

Job summary

Glenwood Hot Springs Resort is seeking a Front Office Agent to deliver exceptional guest service at the lodge front desk in Glenwood Springs, CO. This role requires teamwork across properties and departments, with a focus on accurate information, efficient check-in/check-out, and a positive guest experience.

The position offers full-time hours with eligibility for medical, dental, vision, and life insurance, plus on-property discounts and a complimentary pool pass for all employees.

Qualifications

• High school diploma or equivalent.
• Experience in guest services preferred.
• Ability to communicate clearly with guests and team members.

Responsibilities

• Provide excellent guest service to all visitors at the front desk.
• Assist guests with check-in/check-out and reservation inquiries.
• Collaborate with other lodge departments to ensure smooth operations.
• Maintain a welcoming and organized front desk area.

Skills

Customer service

Team collaboration

Effective communication

English proficiency

Education

High school diploma or equivalent

Tools

Hospitality system software

Computer skills

Job description

Job Details

Job Location: Glenwood Springs, CO 81601, Salary Range: $21.50 - $23.50 Hourly, Job Category: Hospitality - Hotel, All employees receive a FREE POOL PASS and other on-property discounts.

Full Time employees are eligible for additional benefits including medical, dental, vision and life insurance.

Starting at $21.50/hour

Primary Function

Provide excellent customer service to our guests while working as a team player with other Glenwood Hot Springs properties/departments.

Reporting and Accountability

Front Office Agents report directly to the Front Desk Manager and in their absence to the Assistant Lodge Manager.

Authority

The Front Office Agent has the support and authority necessary to carry out the responsibilities and tasks described in this job description and other responsibilities of the Lodge, as delegated by the Lodge Manager.

Physical Requirements

• Adequate physical agility to perform the physical tasks required to operate the lodge front desk including ability to operate a computer, type and stand for long periods of time up to several hours at a time.


• Able to push, pull, carry and lift up to 30 pounds


• Ability to communicate effectively verbally and in writing and follow verbal or written instructions in English.

Educational Requirements

High school diploma or equivalent

Other Requirements

• Capability to learn and follow all Lodge Front Desk policies and procedures accurately


• Positive attitude with guest satisfaction as primary goal


• Adequate computer skills to be able to learn and perform necessary department computer tasks (data entry and retrieval in hospitality system application.)

Work Hours

Since the Lodge front desk is open twenty-four hours a day seven days a week, the Front Office Agent's work hours and days must be flexible, including nights, holidays, and weekends, to meet the needs of the Lodge Front Desk and Reservations.

: Please note: This is not an exhaustive list of the job duties. The complete job description will be supplied upon request.

Glenwood Hot Springs Resort is a drug free workplace.