Guest Experience Associate - Front Desk (Full-Time)

Springhill Suites Columbus Easton; Columbus (OH); On-site; USD 19,000 - 27,000; Full time

Job summary

Springhill Suites by Marriott Columbus Easton in Columbus, OH is seeking a Front Desk Clerk for a full-time, on-site role at our Easton area property. The front desk serves as the hub of guest interaction, ensuring a welcoming and smooth experience.

Starts at $16.50 per hour, with ongoing opportunities for growth within Concord Hospitality’s portfolio. Responsibilities include assisting guests, handling payments and inquiries, and maintaining hotel safety procedures while delivering hospitality

Qualifications

• Open availability is required.

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Job description

Springhill Suites by Marriott Columbus Easton in Columbus, OH is seeking a Front Desk Clerk for a full-time, on-site role at our Easton area property. The front desk serves as the hub of guest interaction, ensuring a welcoming and smooth experience.

Starts at $16.50 per hour, with ongoing opportunities for growth within Concord Hospitality’s portfolio. Responsibilities include assisting guests, handling payments and inquiries, and maintaining hotel safety procedures while delivering hospitality