Guest Services Lead - Front Desk (Full-Time)

O'Reilly Hospitality Management Llc; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with company match

Career advancement

Travel perks & discounts

DailyPay access

Job summary

O’Reilly Hospitality Management, LLC is hiring a Front Desk Agent at the Marriott Champions Circle in Fort Worth, TX. The role involves greeting guests, checking in/out, handling inquiries, and coordinating with hotel departments to ensure smooth operations.

Ideal candidates will have high school diploma or GED and hospitality customer service experience. Benefits include retirement plans, travel perks, and earned wage access through DailyPay on day one.

Qualifications

• Strong leadership, communication, and organizational skills.
• Ability to multitask, prioritize, and solve problems.
• Proficiency with PMS and Microsoft Office.

Responsibilities

• Warmly greet guests and assist with registration and room assignments.
• Handle guest inquiries about hotel services, dining, entertainment, and travel directions.
• Manage room availability, guest accounts, and billing.
• Post charges, process payments, and make change.
• Make reservations and handle guest requests, including safekeeping of valuables.
• Communicate effectively with other departments.
• Follow hotel credit policies and ensure accurate cash handling.
• Support team members and take on additional responsibilities as needed.

Skills

Leadership

Communication

Organization

PMS

Microsoft Office

Education

High School Diploma or GED

Tools

PMS

Microsoft Office

Job description

O’Reilly Hospitality Management, LLC is hiring a Front Desk Agent at the Marriott Champions Circle in Fort Worth, TX. The role involves greeting guests, checking in/out, handling inquiries, and coordinating with hotel departments to ensure smooth operations.

Ideal candidates will have high school diploma or GED and hospitality customer service experience. Benefits include retirement plans, travel perks, and earned wage access through DailyPay on day one.