Hotel Front Desk Lead - Guest Services (Full-Time)

Cambria Hotel Plano Frisco; Fort Worth (TX); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

401(k) plan

Growth opportunities

Discounts on hotel/restaurant travel

Job summary

O’Reilly Hospitality Management, LLC is hiring for a Front Desk Agent (Full Time) at the Marriott Champions Circle property in Fort Worth, TX. The role involves greeting guests, assisting with registrations and room assignments, and answering inquiries about services, dining, and directions.

The candidate will manage room availability, guest accounts, billing, and payments, while upholding credit policies and delivering excellent guest service in a hospitality-focused environment.

Qualifications

• High School diploma or GED preferred.
• Hospitality customer service experience preferred.
• Strong leadership, communication, and organizational skills.
• Ability to multitask, prioritize, and solve problems.

Responsibilities

• Warmly greet guests and assist with registration and room assignments.
• Handle guest inquiries about hotel services, dining, entertainment, and travel directions.
• Manage room availability, guest accounts, and billing.
• Post charges, process payments, and make change.
• Make reservations and handle guest requests, including safekeeping of valuables.
• Communicate effectively with other departments.
• Follow hotel credit policies and ensure accurate cash handling.
• Support team members and take on additional responsibilities as needed.

Skills

Leadership

Communication

Organizational skills

Customer service

Education

High School diploma or GED

Job description

O’Reilly Hospitality Management, LLC is hiring for a Front Desk Agent (Full Time) at the Marriott Champions Circle property in Fort Worth, TX. The role involves greeting guests, assisting with registrations and room assignments, and answering inquiries about services, dining, and directions.

The candidate will manage room availability, guest accounts, billing, and payments, while upholding credit policies and delivering excellent guest service in a hospitality-focused environment.