Guest Services Host - Reservations & Seating

Grove Bay Hospitality Group; Warwick (RI); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Dental insurance

Employee discounts

Tuition assistance

Job summary

Grove Bay Concessions is hiring at Federal Hill restaurant in TF Green Airport to welcome guests and manage seating. You will greet customers, assist with reservations, provide menus, estimate wait times, and help seat parties efficiently.

OpenTable experience is preferred, with strong communication and a friendly demeanor required. This role comes with benefits like health insurance and training opportunities.

Qualifications

• High school diploma or GED preferred.
• Prior customer service experience in hospitality.
• Positive attitude and interpersonal skills.
• Good communication and phone etiquette.
• Flexibility with alternating shifts.
• Ability to stand for long periods.
• OpenTable experience preferred.

Responsibilities

• Greeting customers as they walk into the restaurant.
• Helping guests with reservations and guiding them to their table.
• Giving guests accurate wait time estimates and seating them in the waiting area.
• Providing customers with menus and answering any initial questions.
• Optimizing seating at different tables to ensure an even workload for wait staff.
• Answering phones and scheduling reservations with large parties.

Skills

Interpersonal skills

Communication skills

Phone etiquette

Flexibility

Customer service experience

Endurance to stand long hours

Education

High school diploma or GED

Tools

OpenTable

Job description

Grove Bay Concessions is hiring at Federal Hill restaurant in TF Green Airport to welcome guests and manage seating. You will greet customers, assist with reservations, provide menus, estimate wait times, and help seat parties efficiently.

OpenTable experience is preferred, with strong communication and a friendly demeanor required. This role comes with benefits like health insurance and training opportunities.