Front Office Agent

Hyatt Hotels Corporation; Savannah (GA); Híbrido; USD 36 000 - 48 000; Tempo integral

Resumo da oferta

Hyatt Place Madison/Downtown in Madison, WI is seeking a Front Desk Agent to warmly welcome guests, handle check-ins/outs, and deliver personalized service around the clock. You will use Opera and other systems to manage reservations, assist with local recommendations, and resolve guest inquiries with professionalism and efficiency.

You will be flexible to work mornings, evenings, weekends and holidays, contributing to a seamless guest experience and strong team collaboration in a luxury setting.

Qualificações

• Desire to satisfy guests in fast-paced settings.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Knowledge of Opera preferred.
• 1–2 years’ experience at front desk or in front office preferred.
• Working knowledge of hotel operations.
• Ability to multi-task on several items at once.

Responsabilidades

• Welcomes and registers hotel guests, explains accommodations and payment methods.
• Checks guests out, explains and prepares billing.
• Responds to guest requests with personalized recommendations to maximize satisfaction.
• Coordinates with pre-arrival and in-house guests to anticipate preferences.
• Assists guests with arranging services (tours, dining, transportation) and vendors.
• Handles inquiries via in-person, phone, chat, and email.
• Maintains updated desk collateral on local restaurants, activities and attractions.
• Uses Opera and other systems to manage guest requests and billing.

Conhecimentos

Customer service

Verbal communication

Written communication

Multi-tasking

Hospitality mindset

Stand for long periods

Ferramentas

Opera

Descrição da oferta de emprego

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone." Peggy Focheux Duval: Director of Learning & Development, France

We’re looking for an individual who embodies the luxury lifestyle experience. An ideal Thompson team member has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and who can express that belief in an atmosphere of spontaneity and authenticity. As our hotel is open 24/7, 365 days a year, we expect our Front Office Agent to be flexible in working mornings, evenings, weekends and holidays.

• Welcomes and registers Hotel guests, explaining the accommodations and establishing credit or method of payment
• Checks guest out of the Hotel, preparing and explaining billing
• Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum guest satisfaction.
• Works with guest’s pre-arrival and in-house to ascertain preferences and provide insightful recommendations
• Conducts pre-arrival process to assist future guests to arrange services including, but not limited to, local tours, dining reservations, shipping packages, various transportation methods, and researching different vendors and service providers
• Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Resolves guest complaints; assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in-person, phone, Four Seasons chat, and by email
• Utilize a variety of software programs. Communicate with internal personnel and departments via radio, internal systems, and phones
• Chat guests via messenger application and utilize Hyatt guest recognition program
• Concierge system to track all requests and Opera to ensure proper billing
• Assure that desk collateral and information for restaurants, wineries, museums, attractions, maps and other local attractions are updated and current. Knows what activities are available in the Savannah area and establish close contacts with vendors in these areas in order to provide information, ticketing and reservations for guests.
• All other duties as assigned by leadership

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills
• Ability to stand for long periods of time.
• Knowledge of Opera preferred.
• One to two years’ experience working as a Front Desk Receptionist or within Front Office preferred.
• Working knowledge of hotel operations.
• Ability to multi-task on several items at once.

Hyatt Place Madison/Downtown | Madison , WI , US

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