Guest Services Host

CoralTree Hospitality Group; San Francisco (CA); On-site; USD 39,000 - 44,000; Part time

Job summary

The Galleria Park Hotel in San Francisco is seeking a Guest Services Host to warmly welcome guests and assist with check-in and check-out, ensuring they feel at home throughout their stay.

You will greet guests with enthusiasm, promote hotel services and amenities, and respond promptly to requests, all while collaborating with the team to create memorable experiences for every guest.

Qualifications

• Flexible with work days and hours.
• Experience providing service and creating guest experiences.
• Excellent communication, both verbal and written.

Responsibilities

• Greet guests enthusiastically, assist with check-in/out and respond promptly.
• Promote hotel services and amenities to guests.
• Collaborate with team to ensure guests' needs are met and experiences are memorable.
• Maintain attention to detail to ensure accuracy and efficiency in service.

Skills

Flexibility

People person

Great communicator

Multi-tasking

Attention to detail

Job description

Overview

The Galleria Park Hotel has begun a search for a Guest Services Host. The ideal candidate is able to work a variety of shifts (7:00am- 3:00pm, 3:00 pm- 11:00pm and other mid shifts) and weekends.

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests.

Hourly Rate: $30.00

Responsibilities

Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day. Create memorable experiences with a warm, welcoming personality that can relate to guests and associates. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty. Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home. Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met. Enjoy multi-tasking at a fast pace while having an impeccable eye for detail l to ensure accuracy and efficiency.

Qualifications

Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun! Experience. Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences. People Person. The best part of serving others is creating guest experiences that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing. A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.