Guest Services Host

Granby Ranch; Northern (KY); Hybrid; USD 21,000 - 30,000; Part time

Job summary

Granby Ranch is seeking a Guest Services Host to be the front-line ambassador for the resort, delivering warm, efficient service to all guests and assisting with information, concerns, and a seamless mountain experience.

You will support ticketing, rentals, retail, and scanning operations as needed; work a part-time, seasonal schedule including weekends and holidays; and collaborate with multiple departments to ensure a positive guest journey.

Qualifications

• High School diploma or equivalent or actively enrolled in High School.
• Previous customer service or hospitality experience preferred.

Responsibilities

• Greet guests with enthusiasm and provide accurate, friendly information about the resort and services.
• Assist guests with check-ins and inquiries at locations as needed.
• Assist guests with creating online accounts to speed up check-in.
• Monitor and scan passes at the lifts’ Homeowner Lane.
• Resolve guest concerns promptly and escalate when necessary.
• Collaborate with other departments to ensure a seamless guest journey.

Skills

Customer service

Communication

Professional demeanor

Education

High school diploma

Job description

Description

Guest Services Host

Reports To: Commercial Operations Manager
Department: Guest Services
Status: Part Time, Seasonal

Date: 8/11/2026

Pay Rate: $17.50 an hour

POSITION SUMMARY

The Guest Services Host is the front-line ambassador of Granby Ranch, responsible for delivering exceptional customer service to all guests. You will assist visitors with information, resolve guest concerns, and ensure a welcoming and seamless mountain experience. You will support ticketing, rentals, retail, and scanning operations when needed.

ESSENTIAL JOB FUNCTIONS

• Greet guests with enthusiasm and provide accurate, friendly, and helpful information about the resort, mountain conditions, activities, and services.
• Assist with guest check-ins and general inquiries at locations needed.
• Assist guests with creating their online accounts/profile on a tablet to speed up the check-in process.
• Monitor and scan passes at the designated Homeowner Lane at the lifts.
• Resolve guest concerns or issues promptly and professionally; elevate to manager/supervisor when necessary.
• Monitor and manage guest flow in high-traffic areas to ensure a positive experience.
• Collaborate with other departments (ski school, rentals, retail, lift operations, etc.) to support a seamless guest journey.
• Maintain cleanliness and organization of the main hallway and outside areas where guests will be at.
• Stay informed about daily events, mountain operations, and weather updates to relay accurate information to guests.
• Perform other duties as assigned by the Commercial Operations Manager or supervisor.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Assist with Rentals, Retail, Scanning and Ski School departments when needed and as requested.
• Opportunity to be certified to tech ski equipment.
• Learn how to boot fit to assist with Rental department.
• Have an understanding on all products to ensure excellent communication with guests.
• Learn how to sell and promote retail offerings at the POS.
• Assist with Ticket Scanning outside during lunch breaks, high-volume season, and when needed.
• Maintain an exceptional level of professionalism in all interactions with guests, fellow employees, and other department managers.
• Maintain a clean and safe environment.
• Other duties as assigned.

Requirements

SKILLS, KNOWLEDGE, AND ABILITIES

• Highly developed customer service skills.
• Ability to maintain a calm and professional demeanor in a demanding, fast-paced work environment.
• Talking to others to convey information effectively.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

EDUCATION, EXPERIENCE, AND CERTIFICATIONS

• High School diploma or equivalent or actively enrolled in High School.
• Previous customer service or hospitality experience preferred.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

• Must be able to lift up to 30lbs.
• Ability to stand for extended periods and work in a variety of weather conditions.
• Must be available to work weekends, holidays, and peak season periods.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Granby Ranch is an equal opportunity employer. All qualified applicants will be considered for employment, without regard to race, color, religion, gender, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

All employees earn paid sick time and qualify for a free Granby Ranch season pass, free skiing and riding at 15 other Colorado resorts, and discounts on in-house food & beverage, rentals, lessons, and retail. Positions classified as year-round/full-time qualify for health benefits (medical, dental, vision, life, short-term and long-term disability), retirement benefits and two-weeks paid time off per year.

Granby Ranch is located in Granby, Colorado (90 miles northwest of Denver) and all jobs are performed on site. Employee housing is available for full-time seasonal and year-round employees.

A criminal background check will be conducted after an employment offer is accepted and must be successfully completed prior to starting work. The background check will be completed in accordance with standards enacted under the Fair Credit Reporting Act.