Rental Attendant

Granby Ranch; Northern (KY); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Free season pass

Discounts on rentals and retail

Employee housing available

Health benefits for full-time staff

Job summary

Granby Ranch is hiring a Rental Attendant to greet guests and help with ski and snowboard rentals, including boot fitting, helmet sizing, and equipment sizing. You will combine customer service with technical skills to ensure a safe, positive experience for skiers of all levels.

You will also be trained to service bindings, process rental data, and manage daily check-ins/outs while maintaining safety and efficiency in a fast-paced shop environment.

Qualifications

• Knowledge of winter snow sport equipment.
• Able to communicate effectively with guests and team members.
• Demonstrates attentive listening and problem-solving abilities.
• Ready to learn and follow safety protocols in a busy shop.

Responsibilities

• Greet guests and assist with ski/snowboard rental setup and fittings.
• Certify to tech all bindings in Granby Ranch’s rental shop.
• Input and track rental assets and returns in the system.
• Ensure guests sign off on fittings; obtain parental consent for minors.
• Maintain a clean, safe, and organized rental shop; prevent theft.

Skills

Winter equipment knowledge

Effective communication

Active listening

Problem solving

Education

High School diploma or equivalent

Ski & snowboard rental shop experience preferred

Job description

Description

Rental Attendant

Reports To: Commercial Operations Manager
Department: Rentals
Status: Full Seasonal

Pay Rate: $17.50 per hour

POSITION SUMMARY:

The Rental Attendant greets guests and assists with ski and snowboard rental equipment setup, including boot fitting, helmet sizing, and ski and snowboard sizing. This role combines customer service and technical skills to help provide a positive, safe experience for skiers and riders of all ability levels.

ESSENTIAL JOB FUNCTIONS:

• Assist guests in all aspects of the rental experience, including setup of ski and snowboard rental equipment, adjusting equipment and answering questions.
• Get certified to tech all types of bindings in Granby Ranch’s rental shop.
• Assist with scanning rental assets into our system for accurate return data.
• Ensure all guests sign off on their din setting, with parents/guardians signing off for minors.
• Maintain an efficient, clean and safe rental shop.
• Always prevent theft.
• Maintain rental fleet and inventory including boots, skis, snowboards, poles and snowshoes.
• Check rental reservations daily to be aware of next-day bookings.
• Assist with daily rental equipment returns and put back to designated storage.
• Assist in tracking equipment, inventory, check in and check out processes.
• Complete all data input and paperwork organization daily.
• Other duties as assigned.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Assist with Retail, Scanning, Tickets and Ski School departments when needed and as requested.
• Learn how to sell ticket and rental products at the POS.
• Be aware of retail offerings to promote sales.
• Learn how to sell retail at POS.
• Assist with Ticket Scanning outside during lunch breaks and high-volume season.
• Maintain an exceptional level of professional guest service in all interactions with guests, fellow employees, and other department managers.
• Maintain a clean and safe environment.
• Other duties as assigned.

Requirements

SKILLS, KNOWLEDGE, AND ABILITIES:

• Knowledge of winter snow sport equipment.
• Talking to others to convey information effectively.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

EDUCATION, EXPERIENCE, AND CERTIFICATIONS:

• High School diploma or equivalent or actively enrolled in High School.
• Preferred prior experience in a ski & snowboard rental shop.
• Preferred experience in skiing and riding.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:

• Must be capable of working in a high volume, fast-paced environment.
• Must be able to lift up to 30 lbs.
• Must be able to lift boots, bindings and skis for an extended period of time.
• Must be able to Walk, Kneel, Squat, Climb (ladders), Reach, Grab, Push, Pull, Lift, Sit, and Stand.
• All weekends and holidays required.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Granby Ranch is an equal opportunity employer. All qualified applicants will be considered for employment, without regard to race, color, religion, gender, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

All employees earn paid sick time and qualify for a free Granby Ranch season pass, free skiing and riding at 15 other Colorado resorts, and discounts on in-house food & beverage, rentals, lessons, and retail. Positions classified as year-round/full-time qualify for health benefits (medical, dental, vision, life, short-term and long-term disability), retirement benefits and two-weeks paid time off per year.

Granby Ranch is located in Granby, Colorado (90 miles northwest of Denver) and all jobs are performed on site. Employee housing is available for full-time seasonal and year-round employees.

A criminal background check will be conducted after an employment offer is accepted and must be successfully completed prior to starting work. The background check will be completed in accordance with standards enacted under the Fair Credit Reporting Act.