Guest Services Host

Granby Ranch; Granby (CO); On-site; USD 20,000 - 28,000; Part time

Benefits offered by this job

Paid sick time

Season pass

Employee discounts on food, rentals, &

Housing available

Job summary

Granby Ranch in Granby, Colorado seeks a Guest Services Host to greet guests, provide information, and assist with check-ins. This front-line role supports ticketing, rentals, retail, and scanning when needed, delivering a welcoming mountain experience.

You will collaborate with ski school, rentals, lift operations, and other teams, stay informed about events and weather, and help maintain a clean, safe, and organized guest area. Part-time seasonal position with strong customer-service focus.

Qualifications

• High School diploma or equivalent required or active enrollment in HS.
• Strong customer service skills and the ability to stay calm and professional in a fast-paced environment.
• Experience in hospitality or guest services is a plus.

Responsibilities

• Greet guests with enthusiasm and provide accurate information about the resort and services.
• Assist with guest check-ins and inquiries at various locations.
• Help guests create online accounts on a tablet to speed up check-in.
• Monitor and scan passes at designated areas; resolve concerns promptly.
• Collaborate with departments (ski school, rentals, retail, lift ops) to ensure a seamless guest journey.
• Maintain cleanliness and organization of main hallway and exterior guest areas.
• Stay informed about events and weather to relay accurate information.

Skills

Customer service

Communication

Calm under pressure

Team collaboration

Education

High School diploma

Enrolled in High School

Tools

Tablet

Job description

Description

Guest Services Host

Reports To: Commercial Operations Manager
Department: Guest Services
Status: Part Time, Seasonal

Date: 8/11/2026

Pay Rate: $17.50 an hour

POSITION SUMMARY

The Guest Services Host is the front-line ambassador of Granby Ranch, responsible for delivering exceptional customer service to all guests. You will assist visitors with information, resolve guest concerns, and ensure a welcoming and seamless mountain experience. You will support ticketing, rentals, retail, and scanning operations when needed.

ESSENTIAL JOB FUNCTIONS

• Greet guests with enthusiasm and provide accurate, friendly, and helpful information about the resort, mountain conditions, activities, and services.
• Assist with guest check-ins and general inquiries at locations needed.
• Assist guests with creating their online accounts/profile on a tablet to speed up the check-in process.
• Monitor and scan passes at the designated Homeowner Lane at the lifts.
• Resolve guest concerns or issues promptly and professionally; elevate to manager/supervisor when necessary.
• Monitor and manage guest flow in high-traffic areas to ensure a positive experience.
• Collaborate with other departments (ski school, rentals, retail, lift operations, etc.) to support a seamless guest journey.
• Maintain cleanliness and organization of the main hallway and outside areas where guests will be at.
• Stay informed about daily events, mountain operations, and weather updates to relay accurate information to guests.
• Perform other duties as assigned by the Commercial Operations Manager or supervisor.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Assist with Rentals, Retail, Scanning and Ski School departments when needed and as requested.
• Opportunity to be certified to tech ski equipment.
• Learn how to boot fit to assist with Rental department.
• Have an understanding on all products to ensure excellent communication with guests.
• Learn how to sell and promote retail offerings at the POS.
• Assist with Ticket Scanning outside during lunch breaks, high-volume season, and when needed.
• Maintain an exceptional level of professionalism in all interactions with guests, fellow employees, and other department managers.
• Maintain a clean and safe environment.
• Other duties as assigned.

Requirements

SKILLS, KNOWLEDGE, AND ABILITIES

• Highly developed customer service skills.
• Ability to maintain a calm and professional demeanor in a demanding, fast-paced work environment.
• Talking to others to convey information effectively.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

EDUCATION, EXPERIENCE, AND CERTIFICATIONS

• High School diploma or equivalent or actively enrolled in High School.
• Previous customer service or hospitality experience preferred.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

• Must be able to lift up to 30lbs.
• Ability to stand for extended periods and work in a variety of weather conditions.
• Must be available to work weekends, holidays, and peak season periods.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Granby Ranch is an equal opportunity employer. All qualified applicants will be considered for employment, without regard to race, color, religion, gender, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

All employees earn paid sick time and qualify for a free Granby Ranch season pass, free skiing and riding at 15 other Colorado resorts, and discounts on in-house food & beverage, rentals, lessons, and retail. Positions classified as year-round/full-time qualify for health benefits (medical, dental, vision, life, short-term and long-term disability), retirement benefits and two-weeks paid time off per year.

Granby Ranch is located in Granby, Colorado (90 miles northwest of Denver) and all jobs are performed on site. Employee housing is available for full-time seasonal and year-round employees.

A criminal background check will be conducted after an employment offer is accepted and must be successfully completed prior to starting work. The background check will be completed in accordance with standards enacted under the Fair Credit Reporting Act.