Guest Services Gift Shop Support - Dillard House, a Farm Resort

Paycom; Dillard (GA); On-site; USD 17,000 - 21,000; Part time

Job summary

The Dillard House Gift Shop is seeking a Resort Gift Shop Support to assist guests and manage merchandise in a welcoming environment in Dillard, GA. You will greet guests, help them choose products, process sales at the POS, and maintain an organized shop that encourages repeat visits.

This part-time role emphasizes friendly hospitality, accurate cash handling, inventory restocking, and attractive displays to boost guest satisfaction and resort revenue.

Qualifications

• Greet customers and help them select products
• Provide information about merchandise, pricing, features, and benefits
• Process sales transactions accurately using a POS system
• Follow cash handling procedures
• Arrange displays to showcase products and promote sales
• Monitor inventory and restock shelves as needed
• Assist with receiving shipments and verifying merchandise
• Keep the gift shop clean, organized, and well-maintained

Responsibilities

• Greet guests and assist in selecting gifts and merchandise
• Explain pricing and product benefits to guests
• Handle sales transactions using POS and cash register
• Maintain attractive displays and monitor inventory levels
• Restock shelves and assist with shipments
• Keep the shop clean and welcoming for guests

Skills

Customer service

Sales

Cash handling

Inventory management

Merchandising

POS system

Communication

Tools

POS system

Cash register

Job description

Job Details: Job Location: Dillard House a Mountain Farm Resort - Dillard, GA 30537, Position Type: Part Time, Job Category: Hospitality - Hotel, Company Overview: The Dillard House, a Farm Resort is a new addition to the Legacy Ventures portfolio and will be an exciting adventure as we build on what the Dillard family has developed since 1917. This one-of-a-kind property is nestled in the picturesque Tennessee River Valley within a two-hour drive north of Atlanta in Rabun County. It will represent tradition with authentically sourced cuisine, numerous outdoor activities and outstanding southern charm and hospitality.

Summary: As a Resort Gift Shop Support you contribute to the overall guest experience by providing exceptional customer service, maintaining a well-stocked and attractive shop environment, and ensuring smooth and efficient operations. Your role is essential in promoting guest satisfaction and generating revenue for the resort through merchandise sales.

Qualifications: Essential Duties and Responsibilities

• Greet customers warmly and assist them in selecting products that meet their needs and preferences.
• Provide information about merchandise, such as pricing, features, and benefits.
• Process sales transactions accurately using a cash register or point-of-sale (POS) system.
• follow cash handling procedures.
• Arrange merchandise displays attractively to showcase products and promote sales.
• Monitor inventory levels and restock shelves as needed.
• Assist with receiving shipments and verifying merchandise received against purchase orders.
• Ensure the gift shop is clean, organized, and well-maintained always.
• Familiarize yourself with the features and benefits of merchandise to effectively assist customers.
• Respond to guests immediately upon entering the lobby, 10-5 Rule should be always maintained.
• Interacts with internal and external customers in a positive, professional and accommodating manner.