Gift Shop Attendant

Opal Key Resort & Marina; Key West (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Short Term Disability

Free Associate Parking

Free Meal for every shift worked

25% Discount in Resort Outlets

Hotel Discounts with OPL

Friends and Family Discount

Job summary

Opal Key Resort & Marina in Key West, FL is seeking a Gift Shop Attendant to support guest services and drive a positive shopping experience. You will handle cash, process transactions, and maintain shop presentation while learning about resort amenities.

The role requires basic computer skills and strong communication, with weekend/holiday availability, and a focus on friendly guest interactions and inventory control.

Qualifications

• Must be able to speak, read, write English.

Responsibilities

• Follow standards of neatness and cleanliness for the shop to maintain customer appeal.
• Welcome and acknowledge all guests; anticipate and address guests needs.
• Know features and benefits of merchandise in the shop.
• Follow policies and procedures that affect inventory controls.
• Maintain product knowledge of resort activities, facilities, and amenities to ensure personalized guest service.
• Responsible for building rapport with guest, collecting monies and responsibility of the cash drawer.

Skills

POS handling

Cash handling

Communication

Basic computer skills

Education

High school diploma or GED

Tools

Word

Excel

Job description

As a Gift Shop Attendant, you will have the great opportunity to be a positive part of our team! You will be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission.

Essential Job Duties

• Follow standards of neatness and cleanliness for the shop in order to maintain customer appeal.
• Welcome and acknowledge all guests; anticipate and address guests needs
• Know features and benefits of merchandise in the shop
• Follow policies and procedures that affect inventory controls.
• Maintain product knowledge of resort activities, facilities, and amenities to ensure personalized guest service.
• Responsible for building rapport with guest, collecting monies and responsibility of the cash drawer.

Required Skill Set

• Must be able to speak, read, write English
• Process cash, credit/debit and gift cards transactions via the Point of Sale (POS) system
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability, including addition and subtraction and must accurately count currency and make change
• Must possess basic computer skills and general knowledge of business software such as Word, Excel
• Must have Weekend and Holiday availability
• Knowledge of retail operations, including the ability to open and close the gift shop.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning and stocking tasks. Must be able to lift a maximum of 30 pounds of inventory using proper lifting techniques, including squatting/bending at the knees, keeping a straight back and lifting with leg muscles.
• Must be able to use a step ladder to reach higher placed shelves up to 6.5 feet
• Must be able to use cleaning supplies, examples are, but not limited to; glass cleaner, bleach wipes, furniture polish.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Short Term Disability
• Free Associate Parking
• Free Meal for every shift worked
• 25% Discount in Resort Outlets
• Hotel Discounts with OPL
• Friends and Family Discount

Qualifications:

• High school diploma or GED
• Previous customer service experience
• Exceptional interpersonal skills
• Excellent written and verbal communication
• Time management and organizational skills
• Conflict resolution experience
• Patience and good listening skills

This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission.

The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.