Guest Services Front Desk Specialist

Azul Hospitality Group; Coronado (CA); Hybrid; USD 23,000 - 32,000; Full time

Job summary

The Bower Coronado is seeking a friendly Front Desk Agent to warmly welcome guests, complete registration and checkout, and contribute to a polished, positive guest experience. You will handle cash transactions, maintain a house bank, and balance receipts daily, while upselling services and sharing local recommendations.

The role requires excellent communication, teamwork across departments, and attentiveness to guest needs.

Qualifications

• Greet guests and assist with registrations/checkouts
• Handle payments and balance cash drawer daily
• Maintain a house bank and report receipts accurately
• Upsell services and share local recommendations
• Answer inquiries about hotel policies, services, and directions
• Maintain lobby cleanliness and assist with reservations

Responsibilities

• Greet and welcome guests on arrival.
• Register and checkout guests at front desk.
• Accept payments and balance cash drawer.
• Manage guest bookings and upsell opportunities.
• Coordinate with other departments for VIPs and special requests.

Skills

Guest services

Cash handling

Communication skills

English proficiency

Front desk operations

Education

High school diploma or equivalent

Tools

POS system

PMS

MS Office

Windows OS basics

Job description

The Bower Coronado is seeking a friendly Front Desk Agent to warmly welcome guests, complete registration and checkout, and contribute to a polished, positive guest experience. You will handle cash transactions, maintain a house bank, and balance receipts daily, while upselling services and sharing local recommendations.

The role requires excellent communication, teamwork across departments, and attentiveness to guest needs.