Guest Services Front Desk Manager

GOEBEL FIXTURE COMPANY; Hartford (VT); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Employee discounts

Job summary

Holiday Inn Express White River Junction is hiring a Front Desk Manager to lead the front desk team, oversee guest check-in/out, and coordinate reservations in a full-time role based in White River Junction, VT. You will provide guests with information about the hotel and the local area, delivering friendly, professional service daily.

The role requires strong customer service skills, on-site work, and the ability to manage shifts and train staff.

Qualifications

• High school education or equivalent.
• 2+ years employment in a related position.
• Must be able to work onsite at the hotel location.
• Hours required: Full Time 40 hours per week; flexible shifts including mornings, afternoons, evenings, overnight.
• Proficiency in English.

Responsibilities

• Manage front desk team and guest registrations.
• Handle online, phone and in-person reservations and inquiries.
• Train, schedule and supervise front desk staff.
• Maintain lobby organization and equipment; ensure guest satisfaction.

Skills

Customer service

Front desk management

Team leadership

Scheduling

Guest relations

English proficiency

Education

High School Diploma

Tools

Microsoft Office

Job description

Holiday Inn Express White River Junction is hiring a Front Desk Manager to lead the front desk team, oversee guest check-in/out, and coordinate reservations in a full-time role based in White River Junction, VT. You will provide guests with information about the hotel and the local area, delivering friendly, professional service daily.

The role requires strong customer service skills, on-site work, and the ability to manage shifts and train staff.