Guest Experience Front Desk Associate

Hampton Inn Bath; Bath (ME); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Life Insurance

401(k)

Paid Time Off (PTO)

Employee Discounts

Job summary

Maine Course Hospitality Group seeks a Front Office Associate to welcome guests and manage reservations, check-ins, and check-outs. You will deliver exceptional customer service and support smooth front desk operations, contributing to a positive first impression during every guest stay.

The role requires strong communication, reliability, and the ability to learn hotel PMS and reservation systems. A flexible schedule including nights, weekends, and holidays is expected.

Qualifications

• Previous front desk, hotel, or customer service experience preferred.

Responsibilities

• Greet and welcome guests with excellent customer service.
• Manage front desk operations including check-in, check-out, and reservation management.
• Process guest payments accurately; handle cash, credit cards, and daily balancing.
• Answer all incoming calls professionally and follow company standards.
• Assist guests with room selection, room upgrades, and program enrollment.
• Handle room and rate changes while following hotel policies.

Skills

Front desk

Customer service

Hospitality

Communication

Multitasking

Tools

Hotel PMS

Reservation systems

Job description

Maine Course Hospitality Group seeks a Front Office Associate to welcome guests and manage reservations, check-ins, and check-outs. You will deliver exceptional customer service and support smooth front desk operations, contributing to a positive first impression during every guest stay.

The role requires strong communication, reliability, and the ability to learn hotel PMS and reservation systems. A flexible schedule including nights, weekends, and holidays is expected.