Guest Services & Front Desk Coordinator - Salon Experience

M. Hair Studio; Nashville, Northern (TN, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

M. Hair Studio in East Nashville is seeking a Front Desk / Receptionist to create a welcoming, organized experience from first contact through checkout.

You will manage appointments, answer calls and messages, support check-in/check-out, assist with rebooking and product recommendations, and communicate closely with our salon team.

The ideal candidate is friendly, dependable, detail-oriented, and capable of juggling multiple priorities with calm professionalism.

Qualifications

• Friendly, dependable, detail-oriented with the ability to manage multiple priorities.
• Calm, professional presence in a fast-paced environment.
• Passion for exceptional customer service and growth within an inclusive East Nashville salon.

Responsibilities

• Manage appointments and guest scheduling.
• Answer calls and messages and coordinate check-in/check-out.
• Assist with rebooking and product recommendations.
• Communicate closely with the salon team to ensure a smooth guest experience.

Skills

Customer service

Reception

Organizational skills

Education

Tennessee cosmetology license

Job description

M. Hair Studio in East Nashville is seeking a Front Desk / Receptionist to create a welcoming, organized experience from first contact through checkout.

You will manage appointments, answer calls and messages, support check-in/check-out, assist with rebooking and product recommendations, and communicate closely with our salon team.

The ideal candidate is friendly, dependable, detail-oriented, and capable of juggling multiple priorities with calm professionalism.