Guest Services Front Desk Associate

Ameristar Casino Hotel Council Bluffs; Council Bluffs (IA); On-site; USD 21,000 - 26,000; Full time

Job summary

Ameristar Casino Hotel Council Bluffs is seeking a friendly front desk team member to handle check-in/check-out, reservations, and guest inquiries. You will verify guest details, process identifications and payments, and provide information on local services and events.

Excellent interpersonal skills are essential, with basic math and money handling abilities. A flexible schedule, including nights and weekends, is required to succeed in a fast-paced hospitality environment.

Qualifications

• Front desk, guest-service experience preferred.
• Excellent interpersonal skills.
• Basic math and money handling abilities.
• Proficiency with Microsoft Office applications.

Responsibilities

• Provides friendly and efficient service to guests during check in/check out procedures.
• Makes and confirms reservations and assists guests with problems or questions.
• Obtains information necessary to guarantee rooms (e.g. identification, Credit card verification).
• Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.
• Accurately enters all reservations into the computer system according to department policy and procedure.
• Provides information to guests regarding local services and events.

Skills

Interpersonal skills

Computer skills

Money handling

Schedule flexibility

Tools

Microsoft Office

Job description

Ameristar Casino Hotel Council Bluffs is seeking a friendly front desk team member to handle check-in/check-out, reservations, and guest inquiries. You will verify guest details, process identifications and payments, and provide information on local services and events.

Excellent interpersonal skills are essential, with basic math and money handling abilities. A flexible schedule, including nights and weekends, is required to succeed in a fast-paced hospitality environment.