Guest Services - Front Desk Agent - Residence Inn, North Conway, NH

Lafrance Hospitality; Fryeburg (ME); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

DailyPay

Referral bonus

Marriott room discounts

Paid training

Growth opportunities

Job summary

Residence Inn by Marriott in North Conway, NH, is seeking a Front Desk Agent to warmly welcome guests and manage check-ins/outs with accuracy. Both full-time and part-time roles are available, with flexible AM/PM shifts and weekend availability.

Earners can benefit from DailyPay, referral incentives up to $500, and a suite of Marriott benefits including room discounts and paid training. Join a team dedicated to exceptional hospitality.

Qualifications

• Customer service experience preferred.
• Reliability and professionalism in guest interactions.
• Attention to detail in check-in/out and billing.
• FOSSE knowledge is a plus but not required.

Responsibilities

• Maintain a warm, welcoming and professional demeanor with guests.
• Check guests in and out, ensure payment, record special requests.
• Answer the phone in a professional and helpful manner.
• Post charges and settle guest accounts following procedures.
• Resolve guest issues to enhance satisfaction.
• Know emergency procedures and hotel policies.
• Be punctual for scheduled shifts.

Skills

Customer service

Reliability

Attention to detail

Job description

We are looking to add to our amazing team at the Residence Inn by Marriott in the breathtaking town of North Conway, New Hampshire. Come Join us as a Front Desk Agent! We have Full- Time and Part -Time positions available.

Imagine yourself at the heart of a bustling hotel, where every day brings a new adventure and the chance to create unforgettable experiences for our guests. As a Front Desk Agent, you'll be the friendly face that welcomes visitors from near and far, ushering them into a world of comfort and exceptional service.

Take advantage of our remarkableDailyPayfeature, which allows you to receive your earnings on any day that you prefer. Furthermore, if you successfully refer someone to join our remarkable team, you have the opportunity to earn up to an astounding$500.

Responsibilities:

• Maintain a warm, welcoming and professional demeanor while interacting with all guests.
• Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
• Answer the phone in a professional & helpful manner.
• Follow procedures on posting charges and settling guest accounts.
• Effectively address and resolve guest problems to increase guest satisfaction.
• Be knowledgeable of emergency procedures and Hotel policies.
• Practice punctuality for scheduled shifts.

Shifts:

Flexible Schedule with AM & PM Shifts, Must have weekend availability

Job Types:

Full -Time & Part -Time

Pay:

$18 Per Hour

Keywords:

Hotel, Hospitality, customer service, receptionist, administrative

• Customer Service Experience
• Hotel Experience is a plus but NOT required
• Reliability
• Attention to detail
• FOSSE knowledge a plus but NOT required

• Full Time Benefits: Health & Dental Ins., PTO, 401K Matching
• Marriott Hotel Room Discounts
• Company Wide Hotel Room Discount Program
• Referral Bonus Incentive
• Retention Bonus Incentive
• Annual Review Program
• Extensive Room for Growth
• Paid Training