Front Desk Agent — DailyPay, Growth & Hotel Discounts

Lafrance Hospitality; Bartlett (NH); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

DailyPay

Referral Bonus

Retention Bonus

Annual Review Program

Growth opportunities

Paid Training

Health & Dental Insurance

PTO

401K Matching

Marriott Room Discounts

Hotel Room Discount Program

Job summary

Residence Inn by Marriott North Conway in North Conway, New Hampshire is seeking a Front Desk Agent to join our team. We offer full-time and part-time positions and a welcoming, high-service environment for guests from around the world.

As a Front Desk Agent, you will check guests in and out, handle payments, answer calls, and ensure accurate information is recorded. DailyPay is available, with growth opportunities and employee discounts as part of our benefits package.

Qualifications

• Customer service experience required.
• Hotel experience is a plus but not required.
• Reliability essential.
• Attention to detail essential.
• FOSSE knowledge a plus but not required.

Responsibilities

• Maintain a warm, welcoming and professional demeanor while interacting with all guests.
• Check guests in and out, ensure proper payment is received, note and fulfill special requests, and record accurate information.
• Answer the phone in a professional and helpful manner.
• Follow procedures on posting charges and settling guest accounts.
• Address and resolve guest problems to increase guest satisfaction.
• Be knowledgeable of emergency procedures and hotel policies.
• Practice punctuality for scheduled shifts.

Skills

Customer service

Hospitality

Attention to detail

Reliability

Phone etiquette

Job description

Residence Inn by Marriott North Conway in North Conway, New Hampshire is seeking a Front Desk Agent to join our team. We offer full-time and part-time positions and a welcoming, high-service environment for guests from around the world.

As a Front Desk Agent, you will check guests in and out, handle payments, answer calls, and ensure accurate information is recorded. DailyPay is available, with growth opportunities and employee discounts as part of our benefits package.