Guest Services - Front Desk Agent - Residence Inn, North Conway, NH

Lafrance Hospitality; Bartlett (NH); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

DailyPay

Referral Bonus

Retention Bonus

Annual Review Program

Growth opportunities

Paid Training

Health & Dental Insurance

PTO

401K Matching

Marriott Room Discounts

Hotel Room Discount Program

Job summary

Residence Inn by Marriott North Conway in North Conway, New Hampshire is seeking a Front Desk Agent to join our team. We offer full-time and part-time positions and a welcoming, high-service environment for guests from around the world.

As a Front Desk Agent, you will check guests in and out, handle payments, answer calls, and ensure accurate information is recorded. DailyPay is available, with growth opportunities and employee discounts as part of our benefits package.

Qualifications

• Customer service experience required.
• Hotel experience is a plus but not required.
• Reliability essential.
• Attention to detail essential.
• FOSSE knowledge a plus but not required.

Responsibilities

• Maintain a warm, welcoming and professional demeanor while interacting with all guests.
• Check guests in and out, ensure proper payment is received, note and fulfill special requests, and record accurate information.
• Answer the phone in a professional and helpful manner.
• Follow procedures on posting charges and settling guest accounts.
• Address and resolve guest problems to increase guest satisfaction.
• Be knowledgeable of emergency procedures and hotel policies.
• Practice punctuality for scheduled shifts.

Skills

Customer service

Hospitality

Attention to detail

Reliability

Phone etiquette

Job description

We are looking to add to our amazing team at the Residence Inn by Marriott in the breathtaking town of North Conway, New Hampshire. Come Join us as a Front Desk Agent! We have Full- Time and Part -Time positions available.

Imagine yourself at the heart of a bustling hotel, where every day brings a new adventure and the chance to create unforgettable experiences for our guests. As a Front Desk Agent, you'll be the friendly face that welcomes visitors from near and far, ushering them into a world of comfort and exceptional service.

Take advantage of our remarkableDailyPayfeature, which allows you to receive your earnings on any day that you prefer. Furthermore, if you successfully refer someone to join our remarkable team, you have the opportunity to earn up to an astounding$500.

Responsibilities:

• Maintain a warm, welcoming and professional demeanor while interacting with all guests.
• Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
• Answer the phone in a professional & helpful manner.
• Follow procedures on posting charges and settling guest accounts.
• Effectively address and resolve guest problems to increase guest satisfaction.
• Be knowledgeable of emergency procedures and Hotel policies.
• Practice punctuality for scheduled shifts.

Shifts:

Flexible Schedule with AM & PM Shifts, Must have weekend availability

Job Types:

Full -Time & Part -Time

Pay:

$18 Per Hour

Keywords:

Hotel, Hospitality, customer service, receptionist, administrative

• Customer Service Experience
• Hotel Experience is a plus but NOT required
• Reliability
• Attention to detail
• FOSSE knowledge a plus but NOT required

• Full Time Benefits: Health & Dental Ins., PTO, 401K Matching
• Marriott Hotel Room Discounts
• Company Wide Hotel Room Discount Program
• Referral Bonus Incentive
• Retention Bonus Incentive
• Annual Review Program
• Extensive Room for Growth
• Paid Training