Guest Services - Front Desk Agent - Residence Inn, North Conway, NH

Lafrance Hospitality; Conway (NH); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

DailyPay earnings on any day

Marriott hotel room discounts

Company wide hotel room discount

Referral bonus incentive

Retention bonus incentive

Annual review program

Paid training

Health & dental insurance

PTO

401K matching

Job summary

Residence Inn by Marriott in North Conway, NH is hiring a Front Desk Agent to warmly greet guests, handle check-in/check-out, and fulfill requests with a smile. Flexible AM/PM shifts and weekend availability support a dynamic hotel environment.

DailyPay is available, with referral bonuses up to $500. Perks include health and dental insurance, PTO, and Marriott hotel room discounts for employees.

Qualifications

• Customer Service Experience is preferred.
• Hotel Experience is a plus but NOT required.
• Reliability and punctuality are essential.
• Attention to detail is important.
• FOSSE knowledge a plus but NOT required.

Responsibilities

• Maintain a warm, welcoming and professional demeanor while interacting with all guests.
• Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
• Answer the phone in a professional & helpful manner.
• Follow procedures on posting charges and settling guest accounts.
• Effectively address and resolve guest problems to increase guest satisfaction.
• Be knowledgeable of emergency procedures and Hotel policies.
• Practice punctuality for scheduled shifts.

Skills

Customer Service Experience

Hotel Experience

Job description

We are looking to add to our amazing team at the Residence Inn by Marriott in the breathtaking town of North Conway, New Hampshire. Come Join us as a Front Desk Agent! We have Full- Time and Part -Time positions available.

Imagine yourself at the heart of a bustling hotel, where every day brings a new adventure and the chance to create unforgettable experiences for our guests. As a Front Desk Agent, you'll be the friendly face that welcomes visitors from near and far, ushering them into a world of comfort and exceptional service.

Take advantage of our remarkableDailyPayfeature, which allows you to receive your earnings on any day that you prefer. Furthermore, if you successfully refer someone to join our remarkable team, you have the opportunity to earn up to an astounding$500.

Responsibilities

• Maintain a warm, welcoming and professional demeanor while interacting with all guests.
• Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
• Answer the phone in a professional & helpful manner.
• Follow procedures on posting charges and settling guest accounts.
• Effectively address and resolve guest problems to increase guest satisfaction.
• Be knowledgeable of emergency procedures and Hotel policies.
• Practice punctuality for scheduled shifts.

Shifts: Flexible Schedule with AM & PM Shifts, Must have weekend availability

Job Types: Full -Time & Part -Time

Pay: $18 Per Hour

Keywords: Hotel, Hospitality, customer service, receptionist, administrative

• Customer Service Experience
• Hotel Experience is a plus but NOT required
• Reliability
• Attention to detail
• FOSSE knowledge a plus but NOT required

• Full Time Benefits: Health & Dental Ins., PTO, 401K Matching
• Marriott Hotel Room Discounts
• Company Wide Hotel Room Discount Program
• Referral Bonus Incentive
• Retention Bonus Incentive
• Annual Review Program
• Extensive Room for Growth
• Paid Training