Guest Services Front Desk Agent - Part-Time

Grand Harbor Resort; Dubuque (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

Grand Harbor Resort in Dubuque, IA is seeking a friendly Front Desk Agent to welcome guests and deliver top-tier service from check-in to check-out. This part-time role focuses on accuracy, courtesy, and professionalism to create memorable stays.

You will greet guests, assist with reservations, handle transactions, coordinate with housekeeping, and keep front desk information current. Strong communication and basic computer skills are essential; a high school diploma is preferred.

Qualifications

• Experience in guest-facing roles is preferred.
• Strong verbal and written communication skills.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Follow front desk checklists and operational procedures.
• Greet guests warmly and respond to questions and concerns professionally.
• Register guests, confirm preferences, issue keys, and process check-ins/check-outs.
• Handle cash/credit transactions and ensure accurate postings.
• Provide directions and information about resort amenities and local attractions.
• Coordinate with housekeeping and other departments to ensure seamless guest experiences.

Skills

Customer service

Communication

Basic computer proficiency

Telephone etiquette

Positive attitude

Education

High School Diploma or equivalent

Job description

Grand Harbor Resort in Dubuque, IA is seeking a friendly Front Desk Agent to welcome guests and deliver top-tier service from check-in to check-out. This part-time role focuses on accuracy, courtesy, and professionalism to create memorable stays.

You will greet guests, assist with reservations, handle transactions, coordinate with housekeeping, and keep front desk information current. Strong communication and basic computer skills are essential; a high school diploma is preferred.