Guest Services & Family Support Specialist

Ronald McDonald House Charities Bay Area; San Francisco (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Ronald McDonald House Charities Bay Area (RMHCBA) is seeking a personable Guest Services Associate for the Mission Bay team at UCSF Benioff Children's Hospital Mission Bay. The role emphasizes hospitality, coordination of meals, supporting families, and maintaining a clean, safe environment.

You will supervise volunteers, help with lunch and dinner distribution, assist families, and ensure supplies are stocked.

Qualifications

• High School diploma required.
• At least 1 year of customer service experience.
• Experience working with diverse populations in nonprofit/medical settings.
• Ability to lift up to 50 pounds.

Responsibilities

• Assist in staffing and supporting the Family Room and coordinating meals.
• Stock and distribute lunches and dinners to families.
• Coordinate with UCSF housing coordinators on guest room assignments.
• Supervise volunteers and maintain infection control standards.
• Communicate with hospital staff and families and address concerns.

Skills

Customer service

Active listening

Problem solving

Organizational skills

Communication

De-escalation

Volunteer coordination

MS Office

Teamwork

Adaptability

Education

High School Diploma

Experience with diverse populations

Tools

MS Office

Job description

Ronald McDonald House Charities Bay Area (RMHCBA) is seeking a personable Guest Services Associate for the Mission Bay team at UCSF Benioff Children's Hospital Mission Bay. The role emphasizes hospitality, coordination of meals, supporting families, and maintaining a clean, safe environment.

You will supervise volunteers, help with lunch and dinner distribution, assist families, and ensure supplies are stocked.