Guest Services & Events Manager

The Sports Facilities Companies; Overland Park (KS); On-site; USD 42,000 - 62,000; Full time

Job summary

AdventHealth Sports Park at Bluhawk in Overland Park, KS seeks a Guest Services Manager to deliver world-class guest service and coordinate daily operations. You will manage schedules, training, and event-related activities while upholding standards across the team.

The ideal candidate will have strong customer service leadership skills, experience in fast-paced environments, and a commitment to safety and guest satisfaction.

Qualifications

• 4-6 years' experience in youth programming.
• 3-5 years of customer service and cash handling experience.
• Bachelor's Degree in related field preferred.
• Flexible work schedule (nights, weekends, holidays, long hours) and regular attendance.
• Excellent communication skills, both verbal and written.
• Ability to multi-task and prioritize.
• Must have guest service skills.
• Must be detail-oriented and have outstanding organizational skills.
• Commitment to safety and wellbeing of others.

Responsibilities

• Create, coordinate, and communicate weekly schedules for Guest Services and Child Watch teams.
• Lead a world-class guest-service environment with prompt greetings and positive interactions.
• Provide information about pricing, programming, and venue schedule; assist day-pass guests.

Skills

Customer service

Leadership

Organization

Multi-tasking

Communication skills

Problem solving

Education

Bachelor's Degree in related field

Job description

AdventHealth Sports Park at Bluhawk in Overland Park, KS seeks a Guest Services Manager to deliver world-class guest service and coordinate daily operations. You will manage schedules, training, and event-related activities while upholding standards across the team.

The ideal candidate will have strong customer service leadership skills, experience in fast-paced environments, and a commitment to safety and guest satisfaction.