Gameday Operations & Guest Experience Associate

The Sports Facilities Advisory & Management; Overland Park (KS); Vor Ort; USD 17.000 - 22.000; Teilzeit

Zusammenfassung

AdventHealth Sports Park at Bluhawk in Overland Park, KS is seeking an Operations Team Member (Part-Time, Non-Exempt) to deliver exceptional guest service and support daily operations during events and games. You will greet guests, assist with maintenance and safety, and help ensure a memorable experience while upholding park standards.

The role focuses on event execution, facility upkeep, and collaboration with the Operations Director and venue team to maintain a high-energy, guest-first

Qualifikationen

• Excellent communication skills, both verbal and written.
• Must have excellent guest service skills.
• Must be detail-oriented and have outstanding organizational skills.
• Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations.
• Must work well with others and take personal initiative for the betterment of the team and venue.
• Commitment to the safety and well-being of others.

Aufgaben

• Perform operating procedures relating to events and programs.
• Support all aspects of gameday operations
• Assist in performing preventative maintenance work
• Assist with monitoring quality control of vendor performance
• Consistently communicate issues and relevant updates to direct supervisor
• Greet all guests and stakeholders according to our Guest 1st Service model standards
• Act as a liaison between the venue and the guests
• Assist with ensuring all buildings under management scope are clean, safe, and guest-ready
• Help maintain and keep inventory of department asset
• Assist in making sure all game day equipment is in proper working order
• Adhere to all facility and SFM policies and procedures
• Adhere to all local, state, health and safety laws
• Perform additional duties as requested by management
• Be responsible for and supervise the Basketball Courts and Turf during daytime activity

Kenntnisse

Communication

Guest service

Attention to detail

Organization

Multi-tasking

Team player

Initiative

Safety awareness

Calm under pressure

Jobbeschreibung

AdventHealth Sports Park at Bluhawk in Overland Park, KS is seeking an Operations Team Member (Part-Time, Non-Exempt) to deliver exceptional guest service and support daily operations during events and games. You will greet guests, assist with maintenance and safety, and help ensure a memorable experience while upholding park standards.

The role focuses on event execution, facility upkeep, and collaboration with the Operations Director and venue team to maintain a high-energy, guest-first