Guest Services - Driver

Margaritaville Lake Resort Lake of the Ozarks; Osage Beach (MO); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Room Discounts

Employee discounts on food and beverage

Job summary

Margaritaville Lake Resort Lake of the Ozarks seeks a Guest Services Representative to ensure guests have a warm welcome and helpful service. This full-time position requires a Class E driver's license and excellent customer service skills.

Responsibilities include escorting guests, assisting with luggage, and providing information about hotel services and attractions. Benefits include health insurance, 401(k), and room discounts, making this role a great opportunity in a friendly team environment.

Qualifications

• Must have a Class E driver's license.
• Must demonstrate comprehensive knowledge of English.
• Excellent organizational skills.

Responsibilities

• Escort incoming guests to rooms.
• Assist guests with luggage.
• Inspect guest room for order and supplies.
• Transport guests about property.

Skills

Customer service

Communication in English

Organizational skills

Job description

Job DetailsLocation: Osage Beach, MO 65065
Position Type: Full Time

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well‑defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

Join the team and love your job!

The team at Margaritaville Lake Resort is here to create and deliver fun and escapism for our guests, and our Guest Services team provide a first and lasting impression with their warm welcome and helpful attitude.

With good pay, extensive benefits and a family atmosphere, we are looking for friendly, confident individuals with a flair for excellent customer service.

Job Type: Full Time

Pay $ 15.00 per hour

Age Requirement: Must be at least 18 years of age

Reports to: Bell Captain/Front Office Manager

Responsibilities

• MUST HAVE A CLASS E DRIVER’S LICENSE
• Escort incoming guests to rooms.
• Assist guests with luggage.
• Inspect guest room to ensure that it is in order, and that supplies are adequate.
• Explain features of room such as operation of radio, television, in‑room movie system, etc.
• Offer information pertaining to available hotel services, points of interest, and entertainment attractions.
• Deliver messages and run errands.
• Transport guests about property on van or golf cart.
• Deliver packages, suitcases, and trunks.
• Respond to and resolve guest requests, complaints, or questions in a courteous and timely manner.

Qualifications

• MUST HAVE A CLASS E DRIVER’S LICENSE
• Must demonstrate a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Demonstrate a consistent high standard of customer service and hospitality.
• Ability to accurately report information.
• Ability to scrupulously follow all Driftwood and hotel policies and procedures.
• Projects and assignments are completed thoroughly, professionally, and with care.
• Must have excellent organizational skills.
• Adjusts to high‑pressure conditions and is open to change.
• Consistently maintains positive demeanor.
• Assumes responsibility for personal growth and development.
• Conducts himself, acts and dresses professionally at all times.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Actively listens to others.

Physical Requirements

• Minimum lifting & pulling of 25 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• May be required to undergo drug and/or alcohol test.

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room Discounts
• Employee Food and Beverage Discounts

EEO

Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.