Guest Services Desk Attendant (Part-Time)

CBL Properties; Chattanooga (TN); On-site; USD 19,000 - 23,000; Part time

Benefits offered by this job

Great Place to Work Certification

Paid Holidays

Tuition Reimbursement

Employee Benefits Package

Job summary

CBL Properties, headquartered in Chattanooga, TN, seeks a Part-Time Guest Services Desk Attendant for its Corporate Office to deliver exceptional service to tenants, visitors, vendors, and guests in a Class A setting.

The role includes guest check-ins, access coordination, and daily office support in a fast-paced environment. Typical hours are 3:00 p.m. to 5:30 p.m., Monday–Friday, with possible additional coverage for events or peak periods.

Qualifications

• High school diploma or GED required; associate degree coursework preferred.
• 1-3 years of customer service, front desk, or related experience preferred.
• Experience in corporate or real estate environments a plus.

Responsibilities

• Welcome tenants, visitors, vendors, and delivery personnel in a courteous and professional manner.
• Manage visitor registration and check-in procedures.
• Coordinate guest arrivals with tenant contacts and notify tenants of arrivals.
• Assist with administrative tasks and file maintenance.

Skills

Customer service

Front desk

Office administration

Microsoft Office

Education

High school diploma or GED

Associate degree coursework in related field

Tools

Visitor management software

Job description

Description CBL Properties, one of the largest mall REITs in the United States headquartered in Chattanooga, Tennessee, is in search of a Guest Services Desk Attendant (Part-Time) in our Corporate Office. CBL is an innovative retail real estate company which owns, holds interests in, or manages shopping centers across the United States, including high-quality enclosed, outlet and open-air retail centers. Apply and see why CBL continues to earn Great Place to Work Certification™ year after year! The Guest Services Desk Attendant serves as the first point of contact for tenants, visitors, vendors, and guests, providing exceptional customer service and creating a welcoming, professional environment within a Class A office building. This position is responsible for managing the guest services desk, assisting building occupants and visitors, maintaining lobby standards, coordinating visitor access, and supporting property management operations through effective communication and administrative assistance. The ideal candidate is polished, customer-focused, highly organized, and capable of handling a fast-paced environment while maintaining a positive and professional demeanor.

Essential Duties And Responsibilities Visitor Services

• Welcome and assist tenants, visitors, vendors, and delivery personnel in a courteous and professional manner.
• Manage visitor registration and check-in procedures, including visitor management software and access protocols.
• Maintain vendor badges and provide directions to tenant suites and building amenities.
• Coordinate guest arrivals with tenant contacts and notify tenants of visitor arrivals as needed.

Tenant Relations

• Deliver exceptional customer service to building tenants and their employees.
• Assist with tenant requests, questions, and service inquiries.
• Maintain positive working relationships with tenants while representing the property's brand and service standards.

Building Operations Support

• Communicate building policies, procedures, and security requirements to visitors and occupants.
• Coordinate with property management, janitorial, and security teams to address issues and requests.
• Monitor lobby and common areas to ensure they remain clean, organized, and professionally presented.
• Report maintenance concerns, safety hazards, or operational issues to the appropriate personnel.
• Assist with administrative tasks, including data entry, delivery logs, incident reports, and record maintenance.

Communication and Coordination

• Answer and direct incoming calls professionally and efficiently.
• Maintain accurate logs of visitors, deliveries, incidents, and service requests.
• Facilitate communication between tenants, vendors, contractors, and building management.

Safety and Security

• Follow established building security and emergency procedures.
• Verify visitor credentials and ensure compliance with access control policies.
• Assist during emergency situations by providing information and directing occupants as instructed.
• Report suspicious activity or security concerns promptly.

Qualifications Education

• High school diploma or GED required.
• Associate degree or coursework in hospitality, business administration, communications, or a related field preferred.

Experience

• Minimum of 1-3 years of customer service, hospitality, concierge, front desk, office administration, or related experience.
• Experience in commercial real estate, office buildings, hotels, hospitality, or corporate environments preferred.

Knowledge, Skills, And Abilities

• Exceptional customer service and interpersonal skills.
• Professional appearance and demeanor.
• Strong verbal and written communication skills.
• Ability to interact confidently with executives, tenants, visitors, and vendors.
• Excellent organizational and multitasking abilities.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Teams).
• Ability to remain composed and professional in high-volume situations.
• Strong attention to detail and problem-solving skills.

Schedule Requirements

• This is a part-time position generally scheduled during afternoon and early evening hours to support Guest Services operations and front desk coverage.
• Typical scheduled hours are anticipated to be approximately 3:00 p.m. to 5:30 p.m., Monday through Friday. The schedule may vary based on business needs and building operations.
• Additional hours may occasionally be available or required to support building events, tenant functions, training, coverage during vacations or absences, emergency situations, or other operational needs.
• Flexibility and reliability in meeting scheduled work hours are essential to maintaining consistent service and building coverage.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to occasionally lift up to 25 pounds.
• Ability to operate standard office equipment, including computers, telephones, and printers.

Work Environment

• Professional Class A office building environment.
• High volume of daily interaction with tenants, visitors, vendors, and contractors.
• May require occasional flexibility in schedule to support building events or special activities.

Our Commitment We are dedicated to delivering a first-class experience for our tenants and guests. The Guest Services Desk Attendant plays a vital role in creating a welcoming environment and supporting the operational excellence expected in a premier Class A office property.

About the Organization CBL Properties, headquartered in Chattanooga,TN, is a real estate investment trust (REIT) traded on the NYSE (NYSE: CBL) that has been in business for over 48 years. CBL owns and manages a portfolio of market-dominant malls, lifestyle retail centers, open-air centers, and outlet centers in thriving markets with strong demographics and high growth potential. We manage our portfolio to generate lasting value for our shareholders as well as to provide the communities we serve with a vibrant place to shop, dine, socialize and so much more. Each property is an economic engine for its community and a valued community partner. Over time, our properties have evolved to offer more than just a place to shop, but a community hub that combines retail, a variety of dining and entertainment options, events, services, health and wellness offerings, and more.

As a certifiedGreat Place to Work™ employer, CBL provides our team with comprehensive benefits, training, and opportunities for professional development. We offer a robust benefits package that includes medical/dental/vision insurance, HSA with employer match, medical and dependent care FSA, short-term & long-term disability insurance, traditional and Roth 401K including company match and immediate vesting, tuition and learning reimbursement programs, volunteer hours, pet insurance, paid parental leave, life/AD&D insurance, voluntary accident/critical illness/hospital indemnity plans, PTO, referral bonus program, company-organized community service events, and paid holidays.

EOE Statement We are an Equal Opportunity and Affitative Action Employer, encouraging diversity in the workplace. All qualified applicants will receive consideration for employment and subsequent opportunities for training, advancement, promotion, compensation (increases and/or reductions) and/or termination without regard to race, national origin, gender, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other status protected under local, state or federal laws. In addition, harassment on the basis of race, national origin, gender, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other status protected under local, state or federal laws will not be tolerated.